I am not being able to schedule bill pay. Im already an administrator of the account, but the system does not go through this process. I need someone to fix it.

Thanks for the help... I tried to work as you said, but still same problem.

I get stuck in a screen trying to process and it never goes through.

Hi Ashley!

I tried from other browser and it worked now!

Thank you so much for your help!

Regards,

Thiago

This didn't work for me. I even tried signing into another computer and it still won't go through. When I click save and schedule payment, it loads a quarter of the bar then stops and the screen turns white. 

Welcome to the Community, CityWalk_Emily.

Let me make sure you'll get the best assistance for this issue.

If the troubleshooting steps above didn't work, I recommend reaching our Support team to investigate why saving a scheduled payment won't go through.

To reach them:

1. Log in to your QuickBooks Online account.
2. Go to Help (?).
3. Choose the Search tab.
4. Select Contact Us.
5. Enter a keyword for your concern, then Continue.
6. Pick a way to connect:

• Start a chat - with a real time support.
• Get a callback - get a priority callback from the next available support.

I've included this link for more details of the support hours.

Once everything is good, you may check out this article as your reference: Understanding payment schedules in Online Bill Pay.

Let me know if you still have other concerns about scheduling a bill payment. I'll be around if you need me. Have a great day!

Has there been a solve for this? I am having the exact same issue and after speaking with customer support they were not able to resolve this. I was given an email address to directly contact Melio Payments, but the address I was given bounced back.

I understand that you're having difficulty scheduling bill pay, @Tbanx20. Let's work together to resolve this.

Before we proceed, could you please provide me with more information about the issue you're experiencing? This will help me better understand the problem and provide you with the most effective solution.

If you're encountering issues with the Bill Pay by Melio page not loading when creating a scheduled payment, please be aware that this is a known issue. Please be assured that our engineers are actively working to identify the root cause of your concern and develop a solution.

To receive updates on the fix, I suggest contacting our support team again. This will ensure that you are added to the list of affected users.

If you're not experiencing the issue I mentioned earlier, I recommend accessing your QBO account using a private or different browser. This could be some browser-related issues that cause some unusual responses.

In order to assist you with managing your bills in QuickBooks, I would like to offer you some articles that is beneficial:

• Remove bills you don't want to pay via Bill Pay.
• What is Online Bill Pay?.

Please keep me updated on any developments regarding your concern. I want to ensure that this issue is resolved to your satisfaction. Take care.

Having the same issue..how did this sort out? Client don't want to use Melio,any other alternative that works with QBO? Just frustrating having this issue and no one seems to have this solved on QBO

@ejlaccounting 

Any specific concern with Melio? You can signup for a free Melio account to integrate with QBO and use it as the backup option if required.

https://affiliates.meliopayments.com/quickbooks

You can get $100 as cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

I understand the importance of managing bills in QuickBooks smoothly, ejlaccounting.

Are you done performing the basic troubleshooting steps? If not, I recommend following the steps outlined by my colleague Ashley H above. If yes, but the issue persists, I appreciate your troubleshooting efforts. It would be best to reach out to our Live Support Team. They have the tools to review your account and further investigate the issue.

Here's how:

1. On your QuickBooks Online, click on Help (?).
2. Click either tab to get started: Assistant or Talk to human.
3. Search Contact Us,  then Start a chat with a support expert.

Additionally, you can also use the program to email receipts and bills.

I'm eager to see this matter resolved. Please respond if you need assistance with other bill-related concerns in QBO. The Community space is available 24/7.

Yes I did all the steps needed. Tried 3 other browsers and used incognito but nothing worked.

I appreciate your effort in following the troubleshooting steps, @ejlaccounting.

Since the issue persists, you'll need to get in touch with our QuickBooks Support Team to investigate this further. They have the necessary tools to check your account setup and can create a ticket for investigation if needed. You may follow the step-by-step guide provided by my colleague SirielJeaB in this thread. Otherwise, you can go directly to this website: Contact QuickBooks Support.

I'll be leaving you these articles for future reference in managing bills in QuickBooks:

• Enter and manage bills and bill payments in QuickBooks Online
• Learn about QuickBooks Bill Pay

Keep us updated if you have other QuickBooks-related concerns. I'm always here to help you.

noone is really helpful with the QBO team in terms of this issue there are a lot of businesses having this same issue but they have never been resolved, anyone cared to look into this issue? 

Your service is frustrating

https://quickbooks.intuit.com/learn-support/en-us/banking/re-anyone-else-having-issues-with-scheduli...

Thank you for reaching out and sharing the link to your previous post, ejlaccounting.

I understand how frustrating it can be to go through troubleshooting steps and contact support without seeing the desired results. I realize how important it is to get this matter resolved. For now, I would suggest reaching out to our phone or chat support team once again. They can review your previous conversation and provide you with additional troubleshooting steps to address the issue.

Here's how to connect with them: 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter "unable to process scheduled payment" in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Once everything is resolved, you may find this article helpful as a reference: Understanding Payment Schedules in Online Bill Pay.

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your bill payments, please don't hesitate to add a comment below. I'll be glad to help you out.

 The link you provided, Understanding Payment Schedules in Online Bill Pay, is broken. The bill pay feature in QuickBooks Online is broken, too. It's just not working, and chat support was useless. I would like, and I recommend everyone experiencing this problem do the same, a refund for something that's not working properly, as well as six months of free bill pay subscription to compensate for the problem.

@larryfine 

Use the workaround as I mentioned earlier. It's a free app and you can use it as the backup option anytime.