I am not being able to schedule bill pay. Im already an administrator of the account, but the system does not go through this process. I need someone to fix it.

thiago-leite · ‎June 03, 2020

Ashley H · ‎June 03, 2020

Welcome to the Community, @thiago-leite.

We can perform some troubleshooting to see if this is a browser-related cause of why this behavior is happening when you try to schedule bill pay in QuickBooks Online.

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
Safari: Press Command + Shift + N
Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to schedule bill pay once again. If it works, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers. If the issue persists, please let me know by leaving me a Reply.

I'll keep an eye out for your response! I'm always here to help you in any way that I can. Have a beautiful day.

View solution in original post

Ashley H · ‎June 03, 2020

Welcome to the Community, @thiago-leite.

We can perform some troubleshooting to see if this is a browser-related cause of why this behavior is happening when you try to schedule bill pay in QuickBooks Online.

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
Safari: Press Command + Shift + N
Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to schedule bill pay once again. If it works, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers. If the issue persists, please let me know by leaving me a Reply.

I'll keep an eye out for your response! I'm always here to help you in any way that I can. Have a beautiful day.

View solution in original post

thiago-leite · ‎June 03, 2020

Thanks for the help... I tried to work as you said, but still same problem.

I get stuck in a screen trying to process and it never goes through.

thiago-leite · ‎June 03, 2020

Hi Ashley!

I tried from other browser and it worked now!

Thank you so much for your help!

Regards,

Thiago

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I am not being able to schedule bill pay. Im already an administrator of the account, but the system does not go through this process. I need someone to fix it.