I am unable to connect to U.S. Bank Singlepoint in QBO as of this week. QB thinks I'm not putting in the correct credentials, but I am. Has anyone else experienced this?

I've got you covered, @cheese.

I'll share some details about connecting your Singlepoint bank account to QuickBooks Online (QBO).

Let's try connecting your bank account using a private browser/ incognito mode. The private window will not save any history, making it a good place to identify browser problems. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If the issue persists, we can also try to connect to your bank account using other supported browsers.

On the other hand, if you've encountered bank error 106 while performing the process, then there’s an ongoing investigation where some users are also unable to connect their Singlepoint bank account to QBO. Rest assured that our Online Banking Team is aware of this issue and is working hard to fix it. Nevertheless, I suggest contacting our Customer Care Team so they can add you to the list of affected users and notify you via email of any resolution updates.

Additionally, check out this article to learn more about getting past specific bank errors in case you encounter one in the future: What to do if you get a bank error or can't download transactions in QuickBooks Online

I'm always around and ready to help if you have more questions about connecting your bank account in QBO. Just click the Reply button to add your comment so I can assist you further. Have a good one!

Did you ever get a resolution on this?  I've been in the same boat with Singlepoint and it doesn't seem to be a priority for anyone. 

You can use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110

Getting your connection restored is my top priority, beth.pierce@grea.
 

Did you encounter banking errors 102, 105, or 106? If so, we have an open investigation regarding this issue. Rest assured, our software engineers are actively working to rectify the problem as soon as possible.

To be added to the list of affected users, you'll want to get in touch with our Customer Care Team. Once we obtain get your company information, you will receive status updates through email or text message. Here's how to connect with us: 

1. Click the Help icon on the top right corner of the screen.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. Enter the error message in the description box.
5. Proceed with Continue, then choose Chat or Callback.

You may provide this investigation number to our representative to expedite the process: INV-83100. In the meantime, we encourage updating your sign-in credentials. It re-establishes the security protocols between your bank and QBO so you can get back to work.

1. Go to the Bookkeeping menu.
2. Select Bank transactions.
3. Choose US bank SinglePoint, then click the Edit icon.
4. Tap Edit sign-in info and reenter your ID and password.
5. Hit Save and connect.

On the other hand, if didn't receive any error messages, you can perform the troubleshooting steps provided by Kevin_C to further isolate this case. At times, the accumulated cache in your browser causes unexpected behaviors and sync issues in the program.

Finally, here are some articles that you can read to help review and categorize your downloaded entries:
 

• Match bank transactions
• Setup bank rules

I'll be right here to continue assisting if you have any other concerns or additional queries about online banking. Feel free to leave the details below and I'll get back to you.

Thanks.  I do all of these steps daily.    How does one confirm that they are on the list of customers being worked through the investigation?  I have been calling weekly asking about an update, but it is an exercise in frustration when I have to start over with whoever answers the call/chat/text.

Why isn't Quickbooks providing a team dedicated to the customers with this issue and being proactive with information on the investigation/resolution?   We've been without functionality since November and your customers are screaming for it?