I am using auto reminders for my overdue invoices and they have seemed to stop working. I double checked and they are turned on and the settings are all fine.

Thanks for reaching out to the Community, mattstas1234.

There are times that excessive cache accumulated in a browser can cause unexpected behavior with the product. 

Let me share some steps to help fix the issue. Access your account in a private window. This doesn't save your browsing history and will help us isolate the issue. Follow these shortcut keys to access it:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you got it to work this time, go back to your original browser and clear its cache. This way, the system can start fresh again. As an alternative, you can use different supported browsers.

If you need help customizing your invoice, here's a detailed guide: Customize sales forms in QuickBooks Online.

You can always post here anytime if you need help navigating your account. The Community is here to help.

so instead of clearing my cache I just switched to the Edge browser which I never use.  I then went to my account settings and toggled the invoice auto reminder feature off then back on again.  Is this what you had in mind?

Instead of clearing the cache I logged into my QB account via Edge which I never use.  I went to the account settings and toggled off then back on again the auto reminder feature for overdue invoices.  Is this what you had in mind?

I wanted to provide a follow-up to this issue.  I have cleared all cache in my browser and also used alternative browsers.  I have only had Quickbooks send one reminder on its own since i posted this question otherwise I have had to send reminders manually and even when I send them manually they do not always get sent.  I have had to go in to my own email and manually forward each invoice that is overdue. 

If anyone has any assistance it would be greatly appreciated.

Hi mattstas1234,

I appreciate your effort to troubleshoot this behavior and even went through your email to resend overdue invoices. However, it's best to contact our QBO Support at this point because the initial steps you took, which we would also advise from here, did not resolve the issue. They can use more tools to take a closer look at this behavior and gather more data to further investigate it.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter something like invoice reminders not sent and click Continue.
4. Choose Start a chat or Get a callback.

On the other hand, you can visit the main support page and click More Topics if you want to see some references for QBO.

Rest assured that we'll resolve this issue. Feel free to start another post if you have another concern or go back to this thread if you have other questions about the reminder.

I just noticed the same thing.  No reminders went out and no late fees were issued this month.  Let me know if you found a solution.  I was on the phone with QuickBooks for over a half hours today due to another issue earlier, wish I had noticed before hand!

Hi there, @Genesis2009.

Thank you for sharing your concern. Allow me to jump into this thread and provide some information about bounced email when sending invoices or reminders to customers.

I know how important for business owners to email invoices as soon as possible. Currently, we have an ongoing investigation (INV-72595) about this. Rest assured that our engineering team is actively looking into it very closely. 

I recommend contacting our Customer Care Support team. This way, you'll be added to the list of affected users and receive status updates.

Here's how:
 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and sending it via your own email. For your reference, you can visit this article for more details: Download and save invoices, other sales forms, and statements as PDF.

I appreciate your patience as we work through this. Please know that we're always here in the Community if you have any other concerns. Feel free to reply and we'll be on hand to help, @Genesis2009.

I too have noticed this issue. I reported it myself over 2 weeks ago and it's still not working. I have an open case number and have received no updates and have tried to escalate this without any luck.

Hi there, @LKHforWZ. 

Thanks for taking the time to share your concerns here in the QuickBooks Community. 

At this time, the investigation is still open. Our engineering team expects to resolve this matter as quickly as possible. For now, there are a few different workarounds shared so you can send your invoices while waiting for a resolution to be posted by our engineers. 

The workarounds shared: 

• Save your form as a PDF and send it via email through your business or other email address.
• (For invoices or estimates) Send your customer a link to their invoice or estimate through SMS or messenger service. Simply select Save and Share Link, then Copy Link and paste it into your SMS or messenger service.
• If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your address: https://quickbooks.intuit.com/learn-support/en-us/help-article/invoicing/use-gmail-address-send-invo...
• Save your document as a PDF, print it, and send your customer their form via mail.

You'll want to ensure your open case number is attached to the investigation. This way, you'll receive email updates and will be notified once this matter has been resolved. I recommend contacting our Customer Support Team to ensure your case number has been connected to the investigation. You can use the steps by my colleague, Liera, above to connect with an agent directly.

Please let me know if you have any questions or concerns. I'm always around to lend a hand. Take care!