I can't customize my statement template after microsoft update

Additional information I can preview the statement for the client and it has all the correct information.  When I click to customize the template to adjust the current date (Of my custom template) the page doesn't open generally. When a page does open it's  blank and the heading says "undefined"

Richard

Good day, Richard.

Let me make it up to you by ensuring you're able to customize a template in QuickBooks Desktop. 

We can download QuickBooks Tool Hub. This built-in utility can fix common errors you encounter when using QBDT.

Follow these steps to proceed:

1. Make sure to close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
3. Save the file where you can easily find it.
4. Open the downloaded file (QuickBooksToolHub.exe).
5. Follow the on-screen steps to install it.
6. Double-click the icon on your Windows desktop to open the tool.
7. On the QuickBooks Tool Hub screen, go to the left panel and choose the Program Problems tab.
8. Click the QuickBooks PDF & Print Repair Tool menu to run it.

Once done, you're able to create custom templates for forms like invoices, sales receipts, estimates, statements, and purchase orders in QBDT. With this, you can control how they look and what information to include. To know more about this, you can refer to this article: Use and customize form templates.

For more details about QBDT issues, see this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Additionally, you can create custom fields to personalize and capture specific customer, vendor, employee, product, and service details. You can add them to your sales forms and reports to focus on the info that matters most to your business. You can check out this article for the complete details: Create and use custom fields in QuickBooks Desktop.

Let me know how it goes in the comments below. If you have other concerns about customizing templates in QBDT, I'm just around to help. Take care always.

I found a work around I went to List/Template/my custom template/edit/layout and I was able to get into my template and change the current date.  I have the latest QB tool hub and tried all the things you mentioned and it did not fix the issue.  It seems like the customize button in the creat statement window is not linked to the file.  When it does go to a new page after I click customize the page is blank and says "undefined" in the page heading.

Just to clarify when I click customize in the creat statemtent window it goes to a page that says both creat new template/ customize data layout.  Nither of these buttons will take you to the next page either creat new template or edit your template layout.  My work around takes my to my layout template.  I retried your suggestion with the tool hub and it did not help.   This is the same issue on both of my windows computers, in different locations physically.   It has to be linked to the recent microsoft update.

Hey Richard 425,

Thank you for reaching out to the QuickBooks Community! We have launched an investigation because we noticed many users being affected. What I would like you to do is call us and mention INV-73377 so we can add you to this list of affected customers. We are actively working on this case, and you will be notified immediately once it is resolved. Here is how to connect with us:

1. Go to the Help menu, then click Quickbooks Desktop Help or press the F1 key.
2. Hit the Contact Us button, as seen in the display.
3. Enter a brief description of the problem.
4. Select Continue.
5. Choose which method you would like to connect. The options will be chat or our call-back feature.

Let me know if you have any other questions, I will be more than happy to help! Take care for now! 

Thank you Richard!!! That was the workaround I needed!! It works and is simple without the hassle of downloading the above