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gumbert-roofing
Level 1

I can;t email my invoices

 
2 Comments 2
SarahannC
Moderator

I can;t email my invoices

Hello there, gumbert-roofing.

 

I appreciate you for bringing this up in the Community. 

 

We have an open investigation where customers are facing issues when sending or email invoices. They are now researching the reason why you can't email invoices in QuickBooks.

 

For now, I would recommend contacting our specialist so you'll be added as one of  the affected users. You'll be guided by following the steps below. 

 

  1. From the main menu, click Help.
  2. Select QuickBooks Desktop Help or press F1 on your keyboard.
  3. Click the Contact us button below.

qbdt contact.PNG

 

Here's the link to refer for the support hours: https://quickbooks.intuit.com/learn-support/en-us/help-articles/support-hours-and-types/01/385590#M8...

 

In the QuickBooks Desktop section, you can review the supported days and hours.

 

Let me know if you have other questions. Also, thanks for your patience while we are working on it.

METOO2
Level 1

I can;t email my invoices

I can't email them either since updating to QB Desktop Pro Plus 2021.  I have done all the "little tricks" suggested.  I have found a way around it though.  If you close out your email program, then try to email from QB, it will work.  Or at least it does for me.  I just have to remember to close Outlook first. ;)

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