"I don't have a MARK AS UNPAID option. How do I mark a PAID invoice as UNPAID?"

Hi @shawn-lotusluxur,

I've got the steps you need to take to mark a paid invoice in QuickBooks Self-Employed (QBSE), as unpaid.

Here's how:

1. Go to the Invoices tab.
2. Locate the invoice in question.
3. Click the View drop-down menu.
4. Choose Mark as unpaid.

Check out the screenshot below for your reference: 

In case you need to track sales tax in QBSE by hand, take a look at this article: Manually track sales tax in QuickBooks Self-Employed. 

Do you have other questions about invoices in QBSE? Place it in the comments below, and I'll take care of them for you. 

Thanks for the response but when I do that I don't have a "MARK AS UNPAID" option there

Thanks for keeping us posted, shawn-lotusluxur.

I can provide insight on how we can deal with paid invoices in QuickBooks Self-Employed. 

We're unable to mark an invoice as unpaid in QuickBooks Self-Employed. That's why you're unable to see the Mark as Unpaid option. The option is available when using the app which you can download for free and just log in using the same credentials.

If you're using a browser, you'll want to duplicate the invoice and delete the paid one. I can provide the steps: 

1. Go to the Invoices menu.
2. Locate the paid invoice you'd like to delete.
3. Click the drop-down menu under the Action column.
4. Select Duplicate.
5. Click on Save.

Once done, let's delete the paid invoice.

1. On the Invoices page, look for the paid invoice you'd like to delete.
2. Click the drop-down menu under the Action column.
3. Select Delete.
4. Click Yes to confirm.

I've also included some articles in case you need some ideas about creating invoices, like how to turn on payments, as well as sending them via mobile app:

• Create invoices in QuickBooks Self-Employed
• Invoicing in the Mobile app

Keep me posted if there's anything else that you need help with. Take care!

Hi, I have th same issue; I do not have a "mark as unpaid" option. 

I am using Quickbooks online (not self employed). 

It says the amount has been deposited for an invoice but it has not, I must have accidentally marked it as paid but now can not undo that. 

Please can you help me?

Thank you,

Louisa 

Hey there, wildlouisa.

The mark as unpaid option is unavailable in QuickBooks Online. You'll need to delete the payment linked to the invoice to remain the transaction open.

As an initial step, let's find and delete the deposit, here's how:

1. Click Reports in the left panel and search for the Deposit Detail report.
   
2. Filter the Dates to show all the payments or deposits.
3. Find and click the deposit to open the transaction.
   
4. Tap More at the bottom and hit Delete.
   

After that, go back to your invoice, open the transaction, and delete the payment from there. This will mark your invoice as unpaid.

I'm leaving you this write-up: Record invoice payments in QuickBooks Online. It contains information on how to record multiple and partial payments in QuickBooks Online.

I want to ensure you're able to get back to business, so please feel free to let me know how it goes. Cheering you and your business to continued success.

So you guys purposely leave off features only to sell them back at a higher rate? hahaha, definitely cancelling this service now that I know that. Greedy as ever. Literally cannot have a "mark as unpaid" option unless I pay more. Gonna just cancel. eff that. 

How do I mark a PAID invoice as UNPAID?" quickbooks 2023 year

Welcome to the Community. I appreciate you for reaching out to us.

Keeping track of the status of your invoices is relevant for managing your business with QuickBooks Online. I'll show you how to mark a paid invoice in QuickBooks Online as unpaid. You only need to delete the payment then the invoice will automatically be opened again. Here's how:

1. In the upper-right corner of the affected invoice, click the one payment made link below the  PAID status.

2. Click the date of the payment.

3. Select More at the bottom, then click Delete.

4. Click Yes.

You can also click the Clear Payment button to make the transaction zero or clear, and the invoice will  become active again. 

If you want to run the Invoices and Received Payments report, you can read this article as your reference: Run reports in QuickBooks Online. It displays any payments you've received and the invoices associated with them.

If you make errors when creating a transaction in QuickBooks Online, you'll need to void or delete it to avoid it affecting your account balances or reports. check this article for more information: Void or delete transactions in QuickBooks Online.

Feel free to get back to us again if you need further assistance managing invoices in QuickBooks Online. I'm always here to help you. Have a  great day ahead!