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Good day, @vbchjack1.
Let me help you record these transactions inside QuickBooks.
You can create service items to track the 2 payments and your refund in the program. This way, you can match them to your downloaded transaction if your account is connected with QuickBooks.
Let me show you how:
Then, create another service item to track the refund.
Once done, record the transaction and select the items for the Customer Payments in the first and second lines. On the third line, select the Refund item and make sure to enter the negative amount. This way, the total would be $1,050.00.
If your account is connected with QuickBooks, you can now match it to the downloaded transaction.
Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.
Hi Customer, @vbchjack1.
Hope you’re doing great. I wanted to see how everything is going about the banking concern you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead.
Hello RaymondO
I have just now resolved the issue using your suggestion.
One wonders why it needs be so complicated and counter-intuitive. Surely this is not a rare occurrence.
Thanks for the insight
Jack
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