I have been emailing my service invoices out for years. Suddenly I am unable to send invoices out via email. What is the best procedure to trouble shoot this problem?

Hello @nuquestpools,

There are several troubleshooting steps we can perform so you can send your invoices through your email successfully.

To start with, let make sure that the latest version of your QuickBooks Desktop is installed. Most unexpected performance of certain software can be resolved by installing the latest updates.

To do so:

1. Go to Help, then select Update QickBooks Desktop.
2. Under Overview, select Update Now. 
3. Click Get Updates.

    

In addition, here's an article you can read to learn more about how you manually update QuickBooks: Update QuickBooks Desktop to the latest release.

On the other hand, you may also consider updating your Microsoft Outlook app. Here's how:

1. Open your Microsoft Outlook app.
2. Go to File.
3. Under Office Account, select Update Options.
4. Click Update Now.

For more troubleshooting steps, see this helpful article for reference: Error when sending invoices.

Please let me know how it works in the comment section down below. I'll always be around ready to help.

Okay, I installed the latest updates as you suggested. I'm still unable to email invoices.

I appreciate you getting back to us and performing the troubleshooting steps share by my colleague above, @nuquestpools.

Since you've already updated your QuickBooks software to the latest release, let's check the web mail's setting in the Preferences to sort it out and get you back to working order.

Before we proceed, may I know what email service provider you're using? Any additional information would be greatly appreciated.

Here's how to check the web mail settings:

1. Go to the Edit menu, then select Preferences.
2. Click Send Forms from the left panel.
3. Under the My Preferences tab, select the email account you're using.
4. Choose Edit.
5. Mark the SSL box, or just select Default.
6. In the Server Name field, make sure the server name matches your email provider's settings.

Once done, go back and try to send invoices via email again to double-check.

You can also check these recommend articles for more details:

• Set up an email service.
• Error: Could not connect to the email server.

If you have other concerns, just comment below or post again. The Community team and I are always here to help.

Thanks, I've checked all my settings and everything looks correct. I'm still unable to email invoices.

I appreciate you for verifying the settings on your company file, nuquestpools.

Since your file displays the correct setup, it would be best to contact our Phone Support team. They'll be able to take a look at your program and they can verify this matter. Here's how to contact them:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Enter I'm unable to send invoices as your keyword.
4. Click Continue.
5. From there, you can Start messaging or Get a callback.

You always have my back if you'll need an assistance with your QuickBooks.