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Join nowHi there, latincravingsfac.
I'd like to ask for a clarification. This way we can better help you.
Are you trying to match your receipts to your recorded entries in QuickBooks Online? If so, we can use the Find match option to see the matching entries. Here's how:
If you're trying to reconcile your bank account, you would want to make sure you have a copy of your bank statement. This helps you identify if these receipts are duplicate entries. Then, you can eliminate them.
To delete a transaction from the register:
To delete an accepted bank transactions:
We welcome any additional details about this concern. We will be here to help you.
I found an open investigation about receipts that are not automatically matching to existing expense transactions in QBO, latincravingsfac.
This means that our engineers are already working on this issue to determine what's preventing the auto-match and resolve it as well. In the meantime, you can open each expense and manually match it to the receipt. Here's how:
Repeat the same process for the rest of the transactions.
We would also ask you to give us a very short call so we can add you to the list of affected users. Every one on that list will be notified as soon as the issue is resolved. Here's how:
You can also add a reply or post another question if you need anything else. I'd be glad to get back here and offer my help again.
The manual option didn’t work as it looks for the images and no the data so have no way how to know plus not all the images are
in the right window, I wish there was a manual option to do it, I had tried deleting transactions and adding again, deleting receipts and adding again an nothing seems to work,
The manual option didn’t work as it looks for the images and no the data so have no way how to know plus not all the images are
in the right window, I wish there was a manual option to do it, I had tried deleting transactions and adding again, deleting receipts and adding again an nothing seems to work,
Thanks for the quick response, latincravingsfac.
Since the workaround didn't work for you, I suggest contacting our QuickBooks Care Support to look for other alternative. Aside from that, your company credentials will be added to our containment list of affected users.
As soon as the updates are available, you'll be notified through email.
Here's how:
You can also have this investigation number INV-38031 for your reference.
I appreciate your patience and understanding. Let me know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.
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