I'll make sure that you're able to create the goodwill account, joe-wisdify-com.
It's possible that your account is set to Business View. This is the reason why you can only select the pre-set up accounts. Let's change it to Accountant View so you can customize your Chart or Accounts, Here's how:
- Go to the Gear or Settings ⚙ icon.
- Select Switch to Accountant view.
Here's an article about this for more details: Switch Between Business and Accountant View in QuickBooks Online.
Once done, follow theses steps on how to create a goodwill account:
- Go to the Accounting menu and select Chart of Accounts.
- Click New in the upper-right hand corner.
- Select Other Assets in the Account Type, then select Goodwill in the Detail Type.
- Enter all other details and click Save and close.
You can also take a look at these articles for additional references when managing your Chart of Accounts:
As always, post more questions if you need anything else. I'd be glad to offer my help to you again.