I run a service business . How do I get the customer deposits to reflect on the bottom of my invoice copy? Right now I have to enter it as a line on the invoice

Glad to have you back here in the Community, @nicola_apap209.

I can walk you through on how you can have the deposits of your customer to reflect at the bottom of the invoice copy.

You'll need to make sure that the Deposit option on your invoice template has been selected. This way, the said box will be visible upon creating the transaction.

To do that:

1. Click on the Gear icon at the top.
2. Under Your Company, choose Custom form styles.
3. Select you invoice template.
4. Refer to the Content tab.
5. Press on the bottom part of the sample template.
6. Make sure that the Deposit box is selected.
7. Hit on Done.

From there, you can now see the Deposit box at the bottom on the invoice and this will also show on the invoice copy. Here are sample snips on what how it would be displayed on the template (created and sent):

To give you more tips on how to customize sales forms and on how to email them in QuickBooks Online, you can always use these resources below:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Email and customize sales form

I got your back if there's anything else that you need about this or with QuickBooks. Just drop a reply below. Have a nice day!

I have that option on the invoice, but they always show zero.

I appreciate your prompt response, @nicola_apap209.

Allow me to provide some clarification regarding this concern so you can have the deposit amount to show at the bottom.

The deposits need to be entered manually on the box for them to appear. This way, the figures recorded will be deducted into the original amount of your invoice.

However, if it's still showing as zero after entering the deposit amount, I recommend accessing your QuickBooks on a private window. This can help us determine if the issue is browser-related.

At times, the collected cache files on your browser may lead to unexpected behavior upon utilizing the program. If you're now able to see the deposits successfully, you can go back to your regular browser and clear its cache. This eliminates the necessary files and refreshes your data. 

For your reference I'm also adding here some articles that contain details about the browsers that work best for QBO and fixing its performance issue:

• Why is my QuickBooks Online slow?
• System requirements for QuickBooks Online

Let me know if you have any other questions. I'll be around to assist you. Take care!

Ok, so then how does that tie into my financials if at all?
So I would need to look up the amount they paid on the deposit invoice and manually enter it into that box?

Hi @nicola_apap209,

Thank you for your prompt reply. I'll share insight into this situation for you.

Whenever you enter a deposit on an open invoice, it lowers the total balance since it's considered an initial payment. You can consider this in situations where your customer already sent out a portion of the total amount in a given invoice. 

As for your second query, what you said is correct. You'll need to know the exact amount they paid as a deposit, you can enter it by hand in the Deposit box.

Have other questions in mind? Post them in the comments below, and I'll get back to you.