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decatur2
Level 1

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

Every time I go to class a line item in a bill in my expenses section, the amount for the item resets to $0 as soon as I confirm the selection in the dropdown, no error message or anything like that. This is really hampering my workflow and making classing each bill take several minutes instead of 15 seconds. I'm having to go back and re-enter the associated cost for every single line item in every single invoice.
8 Comments 8
Adrian_A
Moderator

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

Hello decatur2,

 

I want to ensure that the details I'll be providing resolve your concern. With that, I'd appreciate it if you could add a screenshot of the page you're in. In the last part of your statement, you mentioned an invoice. Were you referring to the vendor's invoice?

 

I'll keep an eye on your response.

decatur2
Level 1

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

the invoice is a line item bill, found in the expenses section. for the way our company tracks expenses for our separate businesses, we have always classed each line item in these bills before matching them to the corresponding transaction in the baking section. this is a new issue, and it is occurring across multiple browsers, all on MacOS. 

ArielI
QuickBooks Team

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

Let me chime into this conversation and provide some context, @decatur2.

 

I understand the importance of organizing your bills according to class. I am here to give you some troubleshooting steps that can help with your concern. 

 

Let's perform some troubleshooting steps to see whether the issue is with the browser. It can be due to outdated or corrupt cache files in your web browser. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

 

 

If it doesn't work on your end, I recommend contacting our Customer Service Support. They have the resources to check your account, figure out what's going on, and perform further investigation.

 

I'll share some articles as references for managing your reports in QuickBooks Online:

 

If you have more questions with regard to any QuickBooks-related concerns. Feel free to comment down below. Take care!

 

decatur2
Level 1

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

None of these resolved this issue in any browser on any operating system. 

decatur2
Level 1

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

also customer service has been unable to assist me with any information regarding why this may be happening. I spent well over 2 hours on the phone with them on Friday and they sent me here, to the forums. So now you are kicking me back to them and I am crossing into my 3rd week fruitlessly begging for somebody at quickbooks to do something other than send me back over to the other department. 

SheandL
QuickBooks Team

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

I wish I could make your experience better. 

 

I recognize how much you want to get this issue fixed as soon as possible, but the best we can do right now is to contact our Customer Care team again since it's not possible to pull up an account in the Community. To do so, here's how: 

 

  1. Sign in with your QuickBooks Online company.
  2. In the upper right corner, click on the Help icon.
  3. Select Search, then click Contact Us.
  4. Write your issue or concern and Continue.
  5. Select what support you would like to contact.

 

Suppose you want to know more about billable expenses on your customer's behalf when you work for them. In that case, you can review this article for more information: Enter billable expenses in QuickBooks Online.

 

Our Community team is always here to assist you if you need further assistance with your expenses and bills. Feel free to contact us any time by leaving a reply below.

DCS300
Level 1

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

Were you ever able to resolve this issue? We just started having the have issue and QB online chat hasn't been any help.

JorgetteG
QuickBooks Team

In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

Thank you for keeping us in the loop, DCS300. I can see the importance of organizing your bills according to your preferences. I appreciate the time and effort you've invested in resolving this issue.

 

Could you please confirm if you followed the steps suggested by my colleague in this thread?

 

I understand that you've already been in touch with our chat support team. If the problem continues, we highly recommend contacting our customer care team for further assistance. They have the necessary expertise and tools to help you resolve this matter. If our support team discovers a widespread issue, they will conduct a thorough investigation and keep you updated via email once it's resolved.

 

Here's how you can reach our customer care team:

 

  1. Go to the Help menu.
  2. Select the Search option.
  3. Click on the Contact Us button to provide details of your concern.
  4. Proceed by clicking Continue
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Additionally, we wish to draw attention to pertinent resources within QuickBooks that could greatly aid your products and services and financial report management:

 

 

Please know that you can always share your concerns here in the Community regarding any other issues. Just add the details below, and we're always here to help.

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