In my expenses section, why is the "amount" for each line item resetting to $0 when I class each item w/ the class dropdown? Tried across multiple browsers & computers.

Hello decatur2,

I want to ensure that the details I'll be providing resolve your concern. With that, I'd appreciate it if you could add a screenshot of the page you're in. In the last part of your statement, you mentioned an invoice. Were you referring to the vendor's invoice?

I'll keep an eye on your response.

the invoice is a line item bill, found in the expenses section. for the way our company tracks expenses for our separate businesses, we have always classed each line item in these bills before matching them to the corresponding transaction in the baking section. this is a new issue, and it is occurring across multiple browsers, all on MacOS. 

Let me chime into this conversation and provide some context, @decatur2.

I understand the importance of organizing your bills according to class. I am here to give you some troubleshooting steps that can help with your concern. 

Let's perform some troubleshooting steps to see whether the issue is with the browser. It can be due to outdated or corrupt cache files in your web browser. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

If it doesn't work on your end, I recommend contacting our Customer Service Support. They have the resources to check your account, figure out what's going on, and perform further investigation.

I'll share some articles as references for managing your reports in QuickBooks Online:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

If you have more questions with regard to any QuickBooks-related concerns. Feel free to comment down below. Take care!

None of these resolved this issue in any browser on any operating system. 

also customer service has been unable to assist me with any information regarding why this may be happening. I spent well over 2 hours on the phone with them on Friday and they sent me here, to the forums. So now you are kicking me back to them and I am crossing into my 3rd week fruitlessly begging for somebody at quickbooks to do something other than send me back over to the other department. 

I wish I could make your experience better. 

I recognize how much you want to get this issue fixed as soon as possible, but the best we can do right now is to contact our Customer Care team again since it's not possible to pull up an account in the Community. To do so, here's how: 

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and Continue.
5. Select what support you would like to contact.

Suppose you want to know more about billable expenses on your customer's behalf when you work for them. In that case, you can review this article for more information: Enter billable expenses in QuickBooks Online.

Our Community team is always here to assist you if you need further assistance with your expenses and bills. Feel free to contact us any time by leaving a reply below.

Were you ever able to resolve this issue? We just started having the have issue and QB online chat hasn't been any help.

Thank you for keeping us in the loop, DCS300. I can see the importance of organizing your bills according to your preferences. I appreciate the time and effort you've invested in resolving this issue.

Could you please confirm if you followed the steps suggested by my colleague in this thread?

I understand that you've already been in touch with our chat support team. If the problem continues, we highly recommend contacting our customer care team for further assistance. They have the necessary expertise and tools to help you resolve this matter. If our support team discovers a widespread issue, they will conduct a thorough investigation and keep you updated via email once it's resolved.

Here's how you can reach our customer care team:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue. 
    

    

Additionally, we wish to draw attention to pertinent resources within QuickBooks that could greatly aid your products and services and financial report management:

• Group products and services into different categories in QuickBooks Online
• Customize reports in QuickBooks Online

Please know that you can always share your concerns here in the Community regarding any other issues. Just add the details below, and we're always here to help.