In trying to access a customer, I get a green circle that keeps spinning. In one word, it's "stuck". It happens only on this one customer. What can I do to correct this?

Perfect answer. Thank you.

This is not a real solution, I have tried all sorts of browsers, including incognito and still face the green circle frequently when accessing invoices, customers, reports, expenses, etc...

When is this going to be properly addressed? I am so tired of spending time waiting or reloading or switching between browsers, I am on the verge of switching back to Freshbooks.

I've worked through your technical support for hours, and their solution is the same as yours, which is to say try a different browser, it may work for an hour and then switch to another browser. This is does nothing to actually address the ongoing problem!

100% agree with this answer. It is not acceptable to have to switch browsers while working. It's not any particular browser that's causing problems. Any browser can work some of the time, and then stop working. I found I have to do page refreshes, browser restarts, or new browser sessions to get this to work. This needs to get fixed - right now I don't feel like I'm getting my money's worth with such poor user interface stability.

Hi there, brbrb.

Thank you for visiting the QuickBooks Community. This isn't the kind of feeling that I'd like you to have, and we know how much time it can take when something isn’t working properly while using the QuickBooks software. With this, I'll be sharing extra information about using a browser in QuickBooks to ensure that your QBO works smoothly.

I suggest making sure your browsers are up-to-date. It's one of the requirements when using the QuickBooks Online system to avoid any issues. You can find them through this article for further details: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe... This also provides information on what computer and browser you need to get the best out of your QuickBooks experience.

Lastly, you may refer to this article to view details on how the Sales page gives you a great at-a-glance view of the status of sales transactions like open and paid invoices: View sales transactions.

Please don't hesitate to post again in the Community if you need any further assistance with QuickBooks Online. I'm always here to he

It's now february 2022 and thus problem still exists.  This is disgusting!!!

Personally Intuit have had long enough to sort it out.

Like other I'm fed up with switching to incognito, browsers, closing down and starting again etc to find in a short time it's happening again.

The bottom line is the pc cannot get the data needed from Intuits servers. Either because they are too slow or because they cannot cope with the amount of users 

+1 Same issue  Feb 22, 2022

Different browsers, clear cache, private mode.... same result. Spinning green circle.

Hi there, @XDotNet. I want to make sure this is taken care of.

I'd suggest reaching out to our Customer Care Support team. This way, they can take a look at this issue and raise a ticket to our engineering team if necessary.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

You can check our support availability in this link: QuickBooks Online Support.

I'm also adding this article that will help you stay organized and keep track of your customers: Add and manage customers.

Stay in touch if you need more help managing your customers' transactions. I'd be happy to help.

That advice is a complete waste of time. I've tried that repeatedly as have our other users. Incognito browsers, set back to defaults, different browsers, flushed dns, disabled firewalls, nothing resolves the spinning green circle. 

But if you have an hour and want to bang your head against a wall, by all means contact their support.

Quickbooks needs to properly addresses this issue, it's too widespread and commonplace. You've discontinued the app for pc and mac, left no options but the browser, so please fix it. I am tired of waiting, reloading pages and losing needless time. Take some ownership of the issue and fix it.

I now also have this issue. Did any one get a fix. I have done everything suggested, different browsers and even computers.  I cannot submit my VAT return. Seems this issue is ongoing and causing much frustration.

It’s now April and my pages won’t load! Support claims cache/cookies. Too many tabs open. Or my internet. This is seriously affecting my day to day business. Find a solution!!!  

anyone get a real answer yet?  please don't refer me to a link and brush it under the rug again!