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Level 2

Invoice appears in register

Forgive the silly question but when I create an invoice, it appears in my register and deducts from my operating account.  Is that correct?  I understand that when I apply the payment, it will "clear it out" but I wasn't expecting to see it there.  Please advise.  

 

Thank you!

9 Comments
Highlighted
Level 15

Invoice appears in register

Check the item(s) you use on the invoice and insure that where you select an income account, it is an income account. 

 

the item determines what account is posted to, and the total is posted to a/r

Highlighted
Level 2

Invoice appears in register

I'm billing for a monthly fee.  Should the item be "service"?  Should it be showing in my operating account register?

Highlighted
Moderator

Invoice appears in register

Sending good vibes to you, calicoellie.

I'm here to provide you with some information about invoicing in QuickBooks Desktop.

 

Yes, it should be service item. Also, with regards to our question if you bill for a monthly fee it will show in your operating account register depends on what bank account was used since billing and invoicing are posting transactions.

 

You may find these articles helpful:

 

 

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further in setting up everything you need in QuickBooks Desktop:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

 

Should you need anything else, don't hesitate to fill me in. Have a good one.

Highlighted
Level 15

Invoice appears in register

there is no service account register for what you bill out to customers, income what you charge customers is income

Highlighted
Level 2

Invoice appears in register

Thank you so much!  The articles are exactly what I need.  I wound up creating a billing statement rather than an invoice.  Much appreciated!  

Highlighted
Level 1

Invoice appears in register

Same thing is happening to me.  We went from QuickBook desktop to Online.  We have several HOA's all are good except for one.  The invoices it transferred over is showing in the bank register as a payment out of the account.  The Payee Account is Accounts Receivable.  I can't seem to figure out how to fix it, no one is helpful.

Highlighted
Moderator

Invoice appears in register

I appreciate you joining in the thread, @nsellers.

 

The account where this is posted depends on the account the item is using. You'll need to review the invoice and check the items used. 

 

Here's what you'll need to do to verify the item's account:

 

  1. Go to the Gear Icon and select Products and services under Lists.
  2. Locate the item and click Edit.
  3. Verify the account used on the Income account field.

Keep me posted if you have follow-up questions or concerns. I'm here to help.

Highlighted
Level 1

Invoice appears in register

I still am having this problem and can't fix. I don't want invoices to customers for services to show up as a deduction/withdraw in my operating accounts. I tried to change the account of my "service" in Quickbooks to something like A/R, but it requires me to use an income account, like my checking. Please help.

Moderator

Invoice appears in register

Hi, emv1.

 

I'm here to help and share some information regarding handling customer's invoices with service items in QuickBooks Desktop.

 

When creating a service item in QuickBooks Desktop, you'll need to choose an Income Account since you're charging it to a customer. This will control the flow of the data to accounts.

 

 

Your Item is not the Accounts Receivable (AR). Once you process an invoice, this will automatically create your AR. 

 

However, if don't want to use an Income Account, I'd suggest getting in touch with your accountant. Your accountant can provide more expert ways of dealing with this situation.

 

You might find the following articles interesting. This will provide you the step-by-step process in handling customer transactions. Also, you can get more details about the different types of items and their meaning in QuickBooks Desktop:

 

Understanding Items in QuickBooks

Get started with customer transaction workflows in QuickBooks Desktop

 

You can always get back to me if you have any other questions. I'd be more than willing to lend you a hand.

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