Invoice without street address

Hello there, @AbiHarris14. 

Thanks for visiting the Community today. I'm your QuickBooks guide.

To change or remove the address on your invoice, you'll need to update your work information when creating one in QuickBooks Self-Employed (QBSE). 

When you update your address on any of your invoices (existing or new), this will apply to your template. Here's how:

1. Sign in to QuickBooks Self-Employed in a web browser.
2. Go to the Invoices menu, then select Create invoice option to open the page and customization window.
3. Click the Edit work info link.
4. Update your address info or simply remove them if wished to.
5. Click Save.

For future reference, I'd recommend checking out this article to know more about creating invoices in QuickBooks Self-Employed.

Feel free to message again if you have additional concerns about anything else in QuickBooks. Take care always. 

Hi thanks for the reply. Unfortunately it doesn't allow me to just leave the fields for address blank; apart from Street address 2 which it says is optional. It appears as if it's mandatory to display a street address. If I leave the fields blank it doesn't allow me to save it.

Hello, AbiHarris14.

I'm here to ensure you'll be able to create invoices without the address in QuickBooks Self-Employed (QBSE).

In QBSE, you can create an invoice without filling in the address. Your browser might accumulate too much internet data that causing a bug in the software. Let's run some troubleshooting steps to fix it.

You can start by accessing your account using an incognito window. This mode fixes most browser issues since this doesn't save any site data. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, you can go back to your regular browser and clear the cache to remove corrupted data. To further isolate, you can also use a different supported browser.

I've included this article for more details about creating invoices in QBSE: Create invoices in QuickBooks Self-Employed.

In addition, check out the following resource below to learn how to manage sales in QuickBooks Self-Employed:

• Manually add transactions in QuickBooks Self-Employed
• Track sales tax in QuickBooks Self-Employed

Let me know if you need further assistance managing your invoices. We're always available to help you.

This didn't work for me - I doesn't allow me save it after removing the street address from the form. This is a big privacy issue that should be fixed by now!

I appreciate you for joining the thread and letting us know about an update on this issue, @Gibson2022. 

Please know that this isn’t the service we want you to experience with us. Rest assured, I’m here to address your concern and point you in the right direction of support to sort this out. 

Thank you for following the troubleshooting steps provided by my colleague above. However, since following those recommended steps and workarounds didn’t fix it, I recommend getting in touch with our QuickBooks Self-Employed Support Team. They have tools to pull up your account in a secure environment and investigate why you’re unable to save an invoice without removing the street address. 

To ensure that we address your concern promptly, you can check our available hours when contacting our support.

For future reference, you can check out this article to see different information on how QuickBooks Self-Employed tracks your business: QuickBooks Self-Employed Overview.

Fill me in if you have more queries with managing invoices in QBSE. I'd be glad to assist you further. Take care always and best regards.