Invoices unavailable

Let's perform some troubleshooting steps together so you can get back to work as quickly as possible. 

To ensure proper data retrieval, having a stable internet connection while using the app is important. In addition to that, it's essential to always update the software to the latest version. This way, you always get our bug fixes and security patches.

Alternatively, we can access your account through a supported mobile or web browser to isolate the problem. Then, open the invoices from there.

If that works, we'll have to clear the accumulated app data. Runtime errors and unresponsive interfaces are commonly caused by a corrupted cache in the system. Feel free to follow the steps below.

For Android devices:

1. Head to your phone's settings,
2. Choose Apps (varies by device).
3. Select QuickBooks Self-Employed from the list.
4. Go to the Storage section, then tap Clear data.

For iOS devices:

1. From your phone's settings, tap Settings.
2. Chose General, then select iPhone Storage.
3. Select QuickBooks QuickBooks Self-Employed from the list.
4. To free up the storage without deleting the documents and data for the app, select Offload App.

If the issue persists, let's uninstall the application. Then, download it again in Google Play or App Store to start over fresh. 

I'm also adding this article to learn manage and personalize your invoicing preferences: Create invoices in QuickBooks Self-Employed.

Remember, I'm here to support you throughout this process. Together, we'll work towards a resolution, ensuring that you can view, edit, and send your sales transaction effortlessly once again. If you have any other concerns or follow-up questions, please don't hesitate to add a comment below.

They did not work. 

That did not work. Still showing “invoices unavailable - swipe down to refresh the screen - if that doesn’t work please check back later and try again. 

Thanks for following the suggested steps above. 

Let me route you to the right support group to further isolate the issue and help you get back to business.

Since you're still getting the result, I'd suggest getting in touch with our QuickBooks Specialist. They have the necessary tools to investigate why your invoices are unavailable for viewing, editing, or sending. You can easily access them by clicking the + button and selecting Ask QB Assistant. 

Alternatively, you can contact them through a web browser by following these steps:

1. Go to Help (?) and select Contact Us.
2. Enter “talk to a human”, then click Continue.
3. Choose which way you want to connect with us.

Please note our support hours to ensure you connect with our agents at the best time. 

Please feel free to ask if you have any further questions or need assistance with any other aspects of the program. I'm here to help. Thank you for reaching out to us!

Same problem for me since the last app update.

Hi there,

Thank you for joining the conversation and sharing that your invoices are also missing. I understand how it feels, especially since it happens after updating your QBSE app. I have an update on this.

Please know that the issue has been forwarded to our engineers, so they can take further actions to find the root cause and resolve it. While waiting for a solution, I suggest contacting our QBSE Support. This way, they can get your account information in a more secure environment and add it to the ticket (INV-90149) for immediate updates. Just follow the steps that ReymondO shared above when contacting the team.

If there’s anything else I can help you at the moment, please let me know by commenting back here. I’ll be happy to lend a helping hand.

Having the exact same issue. Have deleted and reinstalled the app. Same problem with not being able to access invoices. Contacted Help via a live chat with a human where I sat on the chat for over a half an hour with no response other than to ask me for my name and contact information. Such a waste of my time.

WHEN IS THIS GOING TO GET FIXED THIS IS RIDICULOUS!!!!!

I completely understand your frustration, @dakotadan.

Technical issues can be incredibly frustrating, especially when they disrupt your workflow and cause delays. Rest assured, I'm here to help you get through this.

I've looked into our system and noticed that the investigation regarding the unavailability of invoices has been marked as closed. Nevertheless, as the problem persists, let's ensure to update your iOS mobile app to version 6.4.92.

If it's already updated and the issue remains unresolved, I recommend contacting our support team again. They have the necessary tools to examine your account and ascertain the underlying cause of your concern.

While waiting, you may use a supported browser to log in to your QBSE account. This way, you can access and manage your invoices. 

Once your customer wants to make a payment or already paid you, we can enter the transaction manually in your QBSE account.

Should you need any further assistance, please don't hesitate to tag my name. Wishing you a smooth and successful experience with QuickBooks going forward.