Invoices undelivered won't send to email

Hi there, andrea55.

I'll work with you in resolving this issue.

We haven't received reports about the undelivered invoices error. Sometimes, this behavior can be caused by a browser hang-up. Let's do some troubleshooting steps to rule this out.

Open an incognito or private browser. This mode doesn't save your browsing history, cookies, site data, or information entered in forms.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Then, sign in to your QuickBooks Online account and try to send the invoices. If it's successful, go back to your regular browser and clear its cache. Restart your browser afterwards. Alternatively, try using a different supported browser.

Please let me know in the comments below how it goes after trying out the steps. I'm here to help you out again. Stay safe.

Hi RenjolynC.

I have already tried using incognito mode already and continue to get this error message for all of the clients I am trying to send invoices to.  I have also cleared my caches and tried both chrome and safari browsers.  

Hi RenjolynC.

Thank you for looking into this for me.  I have tried to use the incognito mode and continue to get the undeliverable error message.  I have also cleared my caches, and tried both chrome and safari browsers to no avail.

Thank you for following the steps provided above by my colleagues, andrea55. 

There are possible reasons why your invoices showing as undelivered. 

• The email address was entered incorrectly 
• There was a temporary issue with the recipient's email server 

This article provides more information on why you may be getting the "undelivered" status: Undelivered Invoices in QuickBooks Online.  

However, if the email address entered is correct and no temporary issue with the recipient;s email server. I recommend contacting our Customer Care Team. They can further check what's causing this behavior and might report it to our engineers.

To contact our support, here's how: 

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Choose a way to connect with us.  

Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.      

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

I am also getting undelivered invoices - its nothing to do with wrong e mail address or a temporary problem with the clients e mail - its that QB e mail servers are blacklisted - you have a number apparently and some are blacklisted due to the amount of spam sent.

My IT software guy says one has been released and another later today. 

You guys need to urgently look into this as  we have hundreds of invoices to send out and trhis will not only add a huge amouint of time but affect our cashflow so please GET IT FIXED NOW.

BTW How is it so difficult to actually speak to anyone at QB.....

Hi there, @cwright1.

Currently, we have an ongoing investigation about invoice delivery issues in QuickBooks Online. Rest assured that our engineers are working diligently to get it resolved.

I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and sending it via your own email.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care, @cwright1.

This issue is so frustrating.  I have tried to add myself on the affected users and that is not easy either.  Please get this fixed. I am glad that I am not going crazy and there are other users having the same issue! 

It is very frustrating! I have opted for the "add a gmail account" option, and that seems to be working better.

Hi, is this still an issue? I’ve tried to send my first invoice today and am experiencing the same problem.

Thanks.

Yes

Thanks for joining the thread, @Barb503. If you’re dealing with undelivered invoices, I’m here to help you sort this out step by step.

An email might not go through if the recipient’s email address is incorrect or there’s a temporary issue with their email server. Ensure each customer account has the correct email address to guarantee timely delivery and payment of invoices.

To resolve the problem, follow these steps:

Check the status of the sent invoice

If you sent the invoice to multiple people, we can’t identify which one failed. So, if the invoice fails for one recipient out of three, the status will read Undeliverable.

Here’s how to check if the invoice wasn’t delivered to your customer:

1. Navigate to Sales, then Invoices.
2. Look under the Status column to see if the invoice was undelivered or sent.
3. If you’re in the Invoices tab, select the Needs Attention message to see those undelivered invoices.

Confirm the customer's email address

If the customer’s email is correct but they didn’t receive the invoice, ask them to check their junk or spam folders. You can also check your email address in QuickBooks Online, as it might be causing the issue.

1. Head to Customers & leads, then Customers.
2. Select the customer who didn’t receive the invoice.
3. Click Edit.
4. Verify the email address and make any necessary edits.
5. Resend the invoice.

View bounced emails

You can view bounced emails by following the steps in this article: How to view list of bounced emails with delivery errors.

I’ll attach some informative articles for more guidance on managing your invoices:

• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

I’m glad you reached out, Barb! If you have any more questions or need further clarification, just drop a message in this thread anytime. Your success with these invoices is important to me. Have a great day ahead!