IS ANYONE ELSE AS DISAPPOINTED IN QB CUSTOMER SERVICE. IT HAS DECLINED STEADILY OVER LAST YEAR.

Hey there, ofcmgr-kfc-gmail-com.

I'm more than happy to assist you with whatever is going on. Can you further elaborate on what seems to be the issue so I can help? While I'm here, I'm also going to include a helpful tool we use all the time, that I believe may help you as well. It's called the QBO Test Drive. It allows you to practice in a fake account, click any button, and not worry you're going to break your real account. 

- QBO Test Drive

I look forward to chatting with you here on whatever's going on. 

Thanks for taking the time to come into the Community and have a pleasant evening.

Customer service/ "Support" is the WORST!!!

I am beyond frustrated with the NO SERVICE HELP THAT I PAY FOR!!!!!!!!!

We pay for someone to answer the phone to help us!

Hi there, @barbpruitt,

Having to wait on the line and getting no support is not the experience we want for you. It is our main priority to ensure all our customer's concern are resolved here.

This forum is another channel where you can find help with QuickBooks. It will be my pleasure to assist you with general concerns related to the program. Kindly add the details in the comment section, so I can provide some answers specific to the problem.

Please note that we have made changes to our operation hours and our contact options. If you need help with issues that requires account verification like billing, escalated issues, ongoing case tickets, and subscription related questions, you can request for a callback from one of our representatives or use our live messaging option.

To reach us on time, our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Follow the steps below to get a hold of a live representative:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Account Management and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   
5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

6. When you're connected, provide all the information about your concern or request a viewing session with out representative.

If you opt to use the Start messaging option and gets an unresponsive behavior, try using a private browser. Unexpected issues like this mostly are affected by the large data in the cache. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

I'll be on a lookout for your reply so I can assist you further. Have a good one!

This is not working today. Quickbooks customer service and specifically payroll has turned to garbage.

Quickbooks service as declined to zero and there payroll that was not self is now zero. You have to go throught two or 3 people to contact with a payroll specialist. Do not under any circumstances take there payroll services

I haven't noticed it declining. However, today, for some reason, the phone lines are either down all over the world or just not working at all.   I think this is really odd.

However, I do get better results from customer support when I call in. If I use the Help option inside of QBO, I sometimes don't receive the best help.  It's hit or miss. Everyone is really friendly but these particular customer support reps do not seem to have as much training.

I can see the importance of being able to reach out to our phone support, @jc.

However, we currently have experiencing some issues causing you to not able to reach our Customer Care Team. We are now working to get this resolved in a timely manner.

For now, if you could please provide me with some more details for what you were experiencing, I would be happy to take a look and help get it taken care of.

You can get back to me by leaving a reply below. I'll make sure you're all set.

Your patience and understanding in this situation are much appreciated. Have a good one!

Hi @ JC.

Good news, you can now reach out to our Phone Support Team. The issue has been resolved, and our phone line is now up and running.

You can contact them by following these steps:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

I'm just a few clicks away if there's anything else you need. Wishing you all the best in everything that you do.

When the phones lines were down - this Help feature was also not working... Still having trouble reaching customer support now... oh well..

This is not the service we want to experience, @LisaCPA-NC.

The issue with the inability to speak with our customer service representatives is already resolved. You can schedule a callback through the Help icon. I can guide you on how to do it.

Before anything else, you can also share your questions here in the Community. I and my colleagues can chip in ideas on how you can maximize the use of QuickBooks in managing your business information and finances.

On the other hand, here's how to contact us: 

1. Hover to the Help icon.
2. Click the Contact Us icon.
3. Enter a keyword about your request in the What can we help you with? box.
4. Select Continue.
5. Choose how'd you like to contact us:
   • Send a message 
   • Get a callback 

If the issue persists, you can try the steps above on a private browser or an incognito browser. You can use either of these keyboard shortcuts:

•  For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If you're able to successfully speak with one of our phone support, you'd want to go back to your regular browser and clear its cache. Its stored data may have been corrupted and caused some performance program issues. Also, you can try using other web browsers. 

We appreciate your patience while we work on resolving this unexpected behavior. Keep us posted on how your call goes by leaving a comment below. I'm always here to help.

I am beyond disappointed. I have been on 4 chats, 1 phone call from 1pm to 7:05 pm just to find out that my account was on hold for a fraud alert.  I have clients that I need to use the 1099 eservice and a few mad clients I have do deal with in the morning because I could not file their reports on time.  After being told that my account was on a fraud alert and to contact my bank, I called my bank and they was able to verify that 1.00 was approved and no other transactions have tried to come through.  What a waste of my time.  I have been a customer of Intuit for over 25 years and I am done.  Customer support is limited to what they can do to help in a timely manner.  So I am left with a toll free number to call risk management. Really...

I've been a Quickbooks customer for years, maybe 27 years.  Saying I'm disappointed with the Customer Service is an understatement.  After a month and many hours of 4 or more Conversations, not counting the "informative" online chats, finally today I was told by two different CS specialists what the previous CS people told me was wrong and I needed to speak to a small business specialist, which I did. She told me I had to purchase a Hosting Service.  LOL  But I'm all set up with multi user mode which took hours...CS had to google and You Tube how to do it and I was good to go!!  She was a pleasant lady and I gave her raving reviews, but it was all incorrect....I'm a very small business and will look for another accounting software, but I'm exhausted with dealing with all of this!

I AM, today alone I have gotten disconnected from 3 phone calls after requesting call backs; one chat that the person just disappeared. Their customer service shouldn't even be called that any longer as they have absolutely NONE!! I have spent hours on their "customer support" calls or chats and received NO HELP! Very disappointing as they use to have exceptional customer service. Now days you are transferred around because none of their staff knows what they are doing. IT'S A JOKE!!

@repairinfo 

Any specific concern?

I hear your sentiments, @repairinfo.

Since you mentioned that you're on the phone with a representative, we will take note of that experience to share with the team and put action into it.

Furthermore, I'd like to ask what's your specific concern. This way, I can provide an accurate solution to the issue you encountered.

Please stay in touch with us via the Community to ensure you receive the assistance you require. We'd also encourage you to contact us if you haven't received a response from our live support representatives.