Is anyone else having issues with trying to pull up estimates and invoices? I keep getting "we're sorry we can't find the page you requested"

Yes! I cannot create or view invoices. Does anyone have a solution?

I just requested a call back and when they called, it was a computer who told me they were answering my request for a call back- and then another computer came on and said they were sorry they missed me and hung up on me. I can't do anything with my estimates or invoices; they are there but if I try to open them it says it can't find them. 

Hi, everyone. We hear your feedback about this issue and I also appreciate your efforts in attempting to reach our live support. Allow me to help and ensure you can access your invoices.

To troubleshoot the issue, we'll start by eliminating potential browser-related problems. To do this, access your QuickBooks Online account in a private or incognito window to bypass any cached data causing pages to stop loading or in your case this error message "We're sorry, we can't find the page you requested."

Depending on your browser, use the keyboard shortcut below to open one:

• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can create and access your invoices, return to your regular browser and clear its cache. This will remove any outdated or corrupted internet files that is causing issues while browsing. Another alternative is using other supported browsers that work perfectly with QuickBooks Online.

Otherwise, if the issue persists and still need assistance, I'd recommend reaching out to our Support Team so they can initiate an investigation and create a ticket if needed.

To reach them:

1. Log in to your QuickBooks Self-Employed company.
2. Go to Help (?).
3. Click on Contact Us.
4. Enter “talk to a human”, then select Continue.
5. Choose a way to connect:

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Make sure to check the Support hours to know when assistance is available.

I'll be in touch if you still have follow-up questions or concerns about invoices. Have a great day to you all!

This issue just popped up over night for us.

tried using your solutions here and none of them worked. I'm assuming this is an internal issue on your end, since more then one customer is experiencing this at the same time. 

this just popped up for us and i attempted all the solutions the mod below gave. none worked.

Archie, your solution did not work for me. This is the first day I am having this issue. I was able to send out estimates yesterday from my computer. But not today. I can however send them out from my phone but I need to use my computer, not my phone. HELP!

This just popped up for us today. I need quick help! 

Doesn't work

Quickbooks online cannot find Invoices or Estimates today.

This solution does not work.

I'm having the same issue.  Need help ASAP.

Hi there, everyone. I understand how important it is to access the estimates and invoices. I want to ensure that we take this matter seriously. Let me route you to our appropriate support for them to provide information about this issue.

As per checking on our list, there is an ongoing investigation (INV-109708) about opening the estimate and invoice feature, and there are no specific updates yet. I want to assure you that our engineers are working together to gather a resolution as quickly as possible.

If you haven't, you can get in touch with our support team so you'll be added to the list of affected users and receive timely email updates.

Here are the steps to contact us:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please check out our support hours to ensure we can address your concerns promptly.

In addition, you can refer to this article to learn how to personalize sales forms in QBO: Customize invoices, estimates, and sales receipts in QBO.

Let us know if you have any other QuickBooks-related concerns. I'm always here to help.