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I'm happy to help handle your overpayment and credits, @MarniR. I'll also share some information to guide you accordingly.
As long as the books are still open, you can link the overpayment credit to the invoices. Since these transactions are accounts receivable, they will impact your Balance Sheet and Profit and Loss. No worries, the balances will settle when reconciling.
Here's how:
For more information, see this link: Handle a customer credit or overpayment in QuickBooks Online.
Make sure that the automatically apply credit feature is turned off. This way, you can choose appropriate credits. See the screenshot below for more reference:
I'd recommend reaching an accountant if the book is already closed. They can help you open the open books and handle the old credits. If you don't have one, I can help you find one.
Moreover, check out the following articles below to learn the different ways to record refunds depending on the scenario:
If you need further help to manage your accounts receivable transactions, message me. I'm always here to help. Keep safe.
I'm happy to help handle your overpayment and credits, @MarniR. I'll also share some information to guide you accordingly.
As long as the books are still open, you can link the overpayment credit to the invoices. Since these transactions are accounts receivable, they will impact your Balance Sheet and Profit and Loss. No worries, the balances will settle when reconciling.
Here's how:
For more information, see this link: Handle a customer credit or overpayment in QuickBooks Online.
Make sure that the automatically apply credit feature is turned off. This way, you can choose appropriate credits. See the screenshot below for more reference:
I'd recommend reaching an accountant if the book is already closed. They can help you open the open books and handle the old credits. If you don't have one, I can help you find one.
Moreover, check out the following articles below to learn the different ways to record refunds depending on the scenario:
If you need further help to manage your accounts receivable transactions, message me. I'm always here to help. Keep safe.
I didn't have an open invoice for applying the overpayment (which we just wanted to accept and not refund). So I created one in the current fiscal year and then followed the recommended steps. It worked. Thanks!
Hi there, MarniR!
I'm glad to know that my colleague's recommended steps worked for you. I'll be sure to pass your thank-you note to her.
You can visit us back in the Community if you need help in the future, so one of us will be able to help you again. Take care and have a good one!
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