Is there a way to automatically add a processing fee if a customer pays with a credit card?

@fivewildtradingc 

If you are running a B2B company, you can use a 3rd party payment processor.

Hello Ethel!

In order to add the cc processing fee as a 'service item' you have to KNOW they are paying with a cc, right?

We're going to invoice about 125 members through QB for our Association. Some will want to write checks while others will want to pay with a cc, only, we're a non-profit and can't afford to eat that cc fee. So, how can I allow people to pay with a cc and have the 3% fee be automatically applied? Otherwise, I'll have to ask each member if they want to pay with a cc or a check, and then re-configure their invoice. What a pain!

Do you have any answers for this problem? someone mentioned a 3rd party app. Do you know what that is? What it does?

Thanks!

Hi. I just sent a reply but I'm not sure where I'll hear back. Will I get a message in my QB account....or?

Here's my inquiry: 

Hello Ethel!

In order to add the cc processing fee as a 'service item' you have to KNOW they are paying with a cc, right?

We're going to invoice about 125 members through QB for our Association. Some will want to write checks while others will want to pay with a cc, only, we're a non-profit and can't afford to eat that cc fee. So, how can I allow people to pay with a cc and have the 3% fee be automatically applied? Otherwise, I'll have to ask each member if they want to pay with a cc or a check, and then re-configure their invoice. What a pain!

Do you have any answers for this problem? someone mentioned a 3rd party app. Do you know what that is? What it does?

Thanks!
Pam

Hello there, @AVW2. We understand the convenience of having the option to automatically apply a processing fee when a customer pays with a credit card. However, this feature is currently unavailable in QuickBooks Online (QBO).

To address this issue, we recommend sending feedback to the QuickBooks development team requesting the addition of this feature in future updates. Your feedback is valuable in shaping the direction of QuickBooks and adding features that best meet the needs of our users.
 

To send your input:
 

1. Open your QBO account.
2. Go to the Gear icon and select Feedback.
   
   
    
3. Type in your suggestions and then click on Next.

In the meantime, you can explore third-party applications that specialize in credit card processing and offer the functionality you require. These applications can integrate with QBO and provide you with the ability to automatically add a processing fee when customers pay with a credit card. You can search for such applications in the QuickBooks App Store.

Moreover, you may also want to check out this article to learn how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
 

If you have any more questions or need further assistance regarding payments in QuickBooks, kindly leave a reply below. I will promptly get back to you with the necessary help.

@AVW2 

someone mentioned a 3rd party app. Do you know what that is? What it does?

You are a non profit and it should be B2C, correct? Contact me in private and we will introduce you to a 3rd party payment processor to integrate with QB.

I would just disable credit card for all invoices. If they want to pay with credit card, go in and add the fee and then enable it. A pain yes, but better than everyone paying with credit card and eating the fee. You could say "contact us if you want to pay by credit card". 

I understand that QuikBooks Online does not have the option to automatically apply a processing fee when a customer pays with a credit card. However, is this feature currently unavailable in QuickBooks Desktop?

Hi, @Jonnika.

The option to automatically apply credit card processing fees is currently unavailable in QuickBooks Desktop (QBDT).

In the meantime, you can add the fee as a line item on your sales forms. Let me guide you through the process.

1. Go to the Lists menu, then select Item List.
2. In the Item dropdown, choose New. 
3. Pick Service from the Item Type dropdown.
4. Input the Sales Price and specify the Income and Expense accounts.
5. You can also enter "Credit Card Charges" as an Item Name.
6. Once done, hit OK.

We understand the importance of having the option to add credit card processing fees for accurate cash flow. However, due to the variability in how each state handles credit card surcharges, this feature is currently unavailable in QBDT.

To help improve your experience with QBDT, your valuable input will be shared with our product development team. Here's how to send it:

1. Select the Help menu, then Send Feedback Online.
2. Choose the Product Suggestion option.
3. Enter your comments.
4. Click the Send Feedback button.

Here's a helpful article to refer to if your customer's credit card payment gets declined during processing: Fix customer's declined credit card payments.

I'm always here to back you up if you have further concerns about applying credit card processing fees. Feel free to hit the Reply button.

I've been using this method, however the fee I get charged is more than the fee collected from the invoice, because the total invoice amount is higher, therefore QB charges more.  For example:  invoiced customer for $3635 + $109.05 for a credit card processing fee which brought invoice total to $3,744.05.  The charge to me was $111.95.  So I'm still in the hole for $2.90.  I know this is a small amount, but over several invoices it adds up.  There should be a way to have this set up automatically, so that you're breaking even on these charges.  

Yes, a very imperfect situation.

People have been asking for this for years, but still no option. Think there must be something holding them back.

@jusxon 

Using a 3rd party merchant service is the only solution at this time.

Would this feature be available in QuickBooks Desktop???

Thank you for joining this thread, NorthwoodsGeek.

The need to incorporate automatic recording for processing fees during credit card payments has been requested by many users, and we acknowledge the significance of this feature.

However, this functionality is currently unavailable in QuickBooks Desktop (QBDT). Also, I'm unable to provide a definite timeframe for its availability.

You can inform our engineers that incorporating the automation feature to add processing fees paid through credit cards will greatly improve users' working experience. Let's forward this product suggestion to our developers for consideration in future releases.

Here's how:

1. Press the Help menu at the top bar to choose Send Feedback Online and Product Suggestions.
2. In the QuickBooks Feedback window, click the Type of Feedback drop-down to select Product Suggestion.
3. Pick the Product Area from the drop-down and your feedback in the Here is my suggestion box.
4. Fill in the remaining fields.
5. Click Send Feedback.
   
   

To keep you in the know about the latest innovations rolled out by our developers, visit the Firm of the Future. From there, you'll learn the latest news and trends about the product. 

For future use, the following links contain solutions on how to deal with rejected payments, manage sales transactions, and detailed information about the fees you received from QuickBooks Payments:

• Sales and customers
• Common terms to process credit cards for Intuit Payments
• Fix rejected ACH payments or fees in QuickBooks Payments
  
  

Should you have any questions about handling processing fees and other sales-related tasks, drop a comment below and include my name. I'll get back to make sure this is taken care of. Enjoy the rest of the day, NorthwoodsGeek.

I highly recommend moving to Bill.com, which includes this functionality with no added cost/ payment processor. One of my clients uses it, and gets paid much faster. it's a no brainer! I am in the process of transitioning over now.

according to a search, Intuit had 18,200 employees on July 31, 2023. Clearly one of these employees could figure out how to pass along the fee like my town does on paying taxes online. I have asked this question several times and come with the realization that quickbooks clearly wants the cc processing fees and giving the customer the option to pay either way without paying any fee would cost them money.  Telling a business to add a line item with the fee (which is really the fee plus sales tax plus the fee to run the fee with the tax) isn't very quick and maybe quickbooks needs a new name. 

Yes, laziness and a total lack of respect for the customers who are hit with continuously increasing months subscription charges.

What 3rd party app can you use to add credit card processing fees to QBO invoices?

What 3rd party app can you use in QBO to automatically add credit card processing fees to invoices?

@Lesliejean 

Is your company B2B or B2C?

B2B

@Lesliejean 

We can share 3 options to explore and one of them is a free app to integrate with QB Online and QB Desktop. You can accept payments with ACH, credit card, and debit card for free. Contact me in private for details.

How do I find out who to charge the credit card fees to.  We have Intuit cc payment so fees are debit directly to our account but the transaction does not indicate who paid with a credit card.  Is there a report that provides this information 

Hi, @Jc-sbwa. I appreciate you joining the thread. 

Let me help you identify which of your customers you can charge the Credit Card (CC) fees to in QuickBooks Online (QBO). 

Since you're using QuickBooks Payments, you can consider directly checking your Merchant Service account to find the fees associated with your customer transactions. You can follow these steps:

1. Sign in to the Merchant Service Center.
2. From the Activity & Reports menu, select Fees.
3. Select the Dates ▼ drop-down menu to change the date needed. You can filter any six-month period in the last 12 months.

Alternatively, you can consider running the Transaction List by Customer to view all CC payments from your customers. Here's how:

1. Go to Reports. 
2. In the search field, type Transaction List by Customer and select the report.
3. If applicable, click Switch to classic view. 
4. Select Customize.
5. On the Customize report window, edit the Report period.
6. Once done, click the Filter dropdown.
7. Tick the Transaction type, then select Credit Card Payment in the drop-down menu. 
8. Hit Run report.

For future reference, let me add this article to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Let us know if you have further questions about identifying who paid with CC in QBO. We'll do our best to assist. Take care.