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Nice question, danielenriquesal.
QuickBooks Online (QBO) has this automation feature where you can automatically apply payments to an invoice. This option can be turned on in the Account and Settings.
Here's how:
If a customer made an overpayment, this article will guide you on how to handle it: Apply A Credit From An Overpayment.
Feel free to leave me a comment below if you have other questions. I'm always happy to help.
Nice question, danielenriquesal.
QuickBooks Online (QBO) has this automation feature where you can automatically apply payments to an invoice. This option can be turned on in the Account and Settings.
Here's how:
If a customer made an overpayment, this article will guide you on how to handle it: Apply A Credit From An Overpayment.
Feel free to leave me a comment below if you have other questions. I'm always happy to help.
Thank you for the answer Charies_M. This is what I was looking for, although not a 100% solution to my problem. It looks like this only applies to payments made online via Quickbooks and not for payments created via an API request or integrating third party app like Integromat (which is what I’m using at the moment).
Thank you for adding a reply, @danielenriquesal.
The steps provided by Charies_M above is to automatically apply the payment that is manually recorded within QuickBooks Online (QBO).
However, for the payment created via an API request or a third-party application, this depend on how the application sync or apply the payment to QuickBooks.
If you wish to know the process and apply the payment as well as the integration between your app and QuickBooks, I encourage you to reach out to your third-party application provider.
Leave a comment below if you have any other questions. I'm more that happy to help. Have a great day ahead!
I had access to this function until a couple of days ago, then it suddenly disappeared. Anybody else having this problem?
Hi there, hello129.
Can you share with me if you encounter an error? This way, I can check and verify if this is something that our engineers are working on right now.
To see if this is a browser issue or not, let's try refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. If the same things happen, we can continue following the recommended troubleshooting steps above.
Let's use an incognito/private browsing session by following shortcut keys below:
Log back in and check if you can view the Automatically apply credits option by following the steps provided by my colleague above. If you've done activating this feature, let's try to check if it works.
If you can no longer see it, proceed to delete your browser's history. We can follow the steps in this article on how to do it: Delete or disable cache and temporary internet files in your web browser.
Alternatively, we can use a supported, up-to-date browser and log back into your account. It'll help us check if the issue is caused by a browser.
If you have follow-up questions with this matter, just reply with me to this thread anytime. I hope you're having a great day. Keep safe!
Sadly I'm having the same issue. I had the "Automatically apply credits" button for over three years and it suddenly vanished last year. Now, I can only see three options in the Automation section: "Pre-fill forms with previously entered content", "Automatically invoice unbilled activity", and "Automatically apply bill payments". I've reached out to customer support and nothing... they sent me an email saying they had closed my case related to escalation INV-51011. I even upgraded to Quickbooks Plus to see if that would fix the issue and nothing, unfortunately. I've tried in multiple browsers after deleting my history (in incognito mode) but haven't had any luck yet.
Hi leal5264!
I noticed that you posted the same concern multiple times. I also answered one of your posts. Please click this link to check it: https://quickbooks.intuit.com/learn-support/en-za/manage-customers-and-income/in-the-past-prepayment....
Let me know if you need more help by leaving a message below. Have a great day!
I have the application turned on to auto apply credits, but am finding that it's inconsistent in when it works. Can you find out what triggers it, so I can do that more often? I assumed that it would be an overnight function, but that doesn't seem to be true. Sometimes they don't get applied for weeks automatically.
Let's make sure the auto-apply credits will always work consistently, elizabethaem.
When this feature is turned on, this always works and automatically apply credits made to the same customer if an invoice is created. Unless it is turned off. If this payment is made through a third-party application, usually this depends on how the application syncs and applies the payment to QuickBooks. You'll want to reach out to the third-party application support so you'll know how this works when it integrates into QuickBooks Online. (QBO).
Additionally, QuickBooks downloads the latest transactions and tries to match with those that you've entered in QuickBooks once you connect your bank and credit card accounts. To know more details, learn from this article for your guide: Categorize and Match Online Bank Transactions In QuickBooks Online.
Drop a comment below if you have any concerns about auto-apply credits. We're here to further assist you all the time.
I have "automatically apply credits" turned on in my system, however if a customer pre-pays, when I add a line item to the invoice, it does not apply the extra credits from the payment to the invoice and still says balance due.
how can i get the payment to automatically apply so that I do not have to go manually apply it??
Thanks for following this thread, @MXCo. The automatically apply credits feature should work perfectly fine when it's enabled from the Accounts and Settings section.
Ensure also that the correct option is set from the Advanced tab.
Additionally, cache can effect strange encounters, resulting in weird behavior while dealing with QuickBooks. For the time being, you can use SarahannC's workaround to access QuickBooks in a private window.
If the issue persist, I recommend contacting our Customer Care team so we can take a closer look at this issue and run some tests to fix it.
Here's how to contact support:
Get back to us here at any time if you have more concerns. We're always here for you.
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