It there a way to pass on the credit card fees to the customer when a customer is paying through quickbooks

Welcome to the Community, Jjcosper.

Let me help and provide information about how to pass on the credit card fees to the customer when a customer is paying through QuickBooks Online (QBO).

If you choose to add a credit card processing fee to your invoice, you can create a service item, and then manually add it to your invoice. You may also consider a third-party app and integrate it with your QuickBooks.

To begin, these are the steps:

1. On the left navigational bar, go to the Get Paid and & pay tab.
2. Choose Product & Service.
3. Click on New then select Service.
4. Enter the name of your service item. (Example CC Fee)
5. Select the account you'd use to track the processing fees.
6. Once done, click Save and Close.

Once done, add the credit card fee as an additional item on your invoice when you charge your customers with the processing fee.

In case you'd like to use a third-party app, here's where you can find one in QuickBooks Online:

1. Sign in to your QuickBooks Online Company.
2. Go to the Apps tab.
3. On the search bar, type the name of the that you'd like to integrate with your QBO account.
4. Click the Search icon.

I'll also add this article to help you record payments: Choose where to record payments and processing fees for QuickBooks Payments.

Let me know If you have additional questions about processing fees or other QBO-related concerns. I'll be here to further assist you.

@jjcosper78-gmail 

QB Payment doesn't yet offer such option. Are you B2B or B2C? You should consider having a 3rd party payment processor to do so.

I too am struggling with this. I don't want to add a line on customer invoice. with the recent regulations passed, our credit card processor had added the appropriate surcharge when the customer makes the payment. (for example, 3% for CC) So on a 100.00 sale, the customer pays 103.00. I am getting 103.00 deposited then immediately the 3.00 is debiting. It its a debit card, the customer pays 100.00 only, but I am debited 1.25% + transactional fees. The owners want to see the in & out entries to match the bank statements - any thoughts?

Hi there, novainstall.

QuickBooks Payments fees will be automatically tracked to an expense account when you assign the bank account for deposit and fees. Currently, we're unable to let this detail show in invoices. We see consumer feedback as an opportunity to improve the numerous features of our products. I'd recommend giving our engineers direct feedback. They may look into this suggestion and incorporate it into future updates. Here's how:

1. Go to the Gear icon.
2. Hit Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process.

Furthermore, you can visit this page to stay up to date on the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online. As a workaround, you can create a non-inventory or service item for the credit card fee and manually add it to their invoice. Here's how:

1. Go to the Sales menu and select Products and Services.
2. At the upper-right, click New.
3. Choose Non-inventory or Service as the item type.
4. Enter a Name something like Convenience Fee.
5. Select the correct Income account and then Save and close.

I've added the following resources below to help you with your future QuickBooks tasks:

• Apply late fees to overdue invoices automatically in QuickBooks Online
• Set up and track your inventory in QuickBooks Online

Know that our door is open 24/7 if you need assistance performing specific tasks in QuickBooks. You can also utilize the REPLY button below if you have any additional QuickBooks-related concerns. I'll be here to help you out. 

In 2024 with coding and technology so competitive, QB could and should offer a pass-through fee option in the Sales Account and Settings.  Really?  

QB knows these fees are cumbersome and to pass them arbitrarily straight to a proprietor whose only option is in many cases to after-the-fact manually affix, especially as there are numerous customers who may or may not use one or another payment options in an otherwise ongoing automated invoice environment.  It’s a step backward for QB not to recognize this key advantage to its customers after so many requests to help - we are assuming this might be “proposing a solution through steering SAS clients toward “QB CHECKING” in order to alleviate the extra resources, headaches and customer dissatisfaction needed to handle manually after-the-fact.  

I agree. I'm sure in todays environment, it would be a simple code for QB to recognize a CC payment and advise the customer of a convenience fee if continuing to decide to pay with CC. 

This concept should be installed in QB, it’s very simple.

$300.00 invoice to a customer

QuickBooks:

Do you want to pay this invoice online $300.00

Customer:

Yes

QuickBooks:

Select pay with credit card

All credit card transactions will incur a 3.5% fee

Total Charges for this transaction: $310.05

Do you accept this charge

Customer:

Yes

QuickBooks:

Click to pay this invoice in full

Pay this invoice of $310.05

Dear Quickbooks.  Seriously.  Let's go or we are going to need to look for other options.

We moved to Alternative Payments for this reason alone.  They can pass on payment processing fees.