Keep time but not bill.

I'm here to help you manage jobs in QuickBooks Online, @sarah175.

You'll need to turn off the Make expenses and items billable option in your settings if you don't want to bill companies/customers for a project you created in QBO. 

Here's how you can do it:

1. Click on the Settings ⚙ icon, then go to Account and settings.
2. Click on the Expenses tab.
3. Tick the Edit icon from the Bills and expenses section.
4. Turn off (ensure that it's not toggled) the Make expenses and items billable option.
5. Once done, select Save.

This is how it should look like:

For future use, go through these helpful modules about keeping track and handling transactions in QBO: 

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

Don't hesitate to leave a reply in the comment section. I'd be delighted to assist you further with this matter. Take the best care!

I have had the toggle button on off.  and there is time still showing.  i have added the screen shot. 

Thanks for coming back, @sarah175.

Changing your account preferences or unchecking the option to mark all expenses as billable won't affect or change the previous items or transactions created. The changes only affect the transaction created after unchecking the Make expenses and items billable box. If you created a new one, we can perform some basic troubleshooting steps to isolate the issue.

At times, the accumulated cache in your browser causes odd behavior when creating transactions. Start by accessing your account in a private or incognito window. You can refer to the shortcut keys I've listed below:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

If it works, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to other supported browsers.

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions. 

 You can always leave a comment below after performing the recommended solutions as I'd like to ensure this is resolved for you. Have a great day ahead. 

Time is still there.  I cannot make a company and its subs inactive because the time is shown as to be invoiced.  

Thanks again for sharing an update, @sarah175.

If none of these steps resolved the issue, I recommend reaching out to our Customer Care Support team. They can take a closer look at why non-billable time entries are showing to be invoiced. They'll raise a ticket to our engineering team if necessary. I'll be sure to keep a lookout for incoming reports throughout the day.

Here's how to contact them:
 

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

I'm also linking this awesome write-up about tracking your project's profitability in QuickBooks Online: Set Up and Create Projects.
 

Visit me here again in the Community and keep me posted on your progress with this non-billable time issue. I'm determined to help you succeed.