Thanks for reaching out to the Community, phoenixjiubond.
You can add products/services to your books from your Products and services screen.
Here's how:
- In the left navigation bar, go to Sales.
- Access your Products and services tab.
- Use the New button.
- Choose Non-inventory or Service.
- Enter a name for your product/service.
- Specify any other necessary details.
- Select Save and close.
If you've already added products/services, but they aren't showing up on the Products and services page, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if they show up where they should.
Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to see your products/services while browsing privately, it's safe to say this problem's being caused by the browser. It can be fixed by clearing cached data and Intuit-specific cookies.
In the event they continue not displaying while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.
Here's a list of supported browsers
- Google Chrome - version 78 or newer
- Mozilla Firefox - version 76 or newer
- Microsoft Edge - version 75 or newer
- Opera - version 68 or newer
- Samsung - version 10 or newer
- Safari - version 12 or newer
You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If they continue not displaying on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary. I'd also advise to get in touch with them if you've initiated a subscription, but don't see any active subscriptions.
I've also included a couple detailed resources about working with products/services and system requirements for QuickBooks which may come in handy moving forward:
I'll be here to help if there's any questions. Have a great Wednesday!
