My invoice formatting is messed up in emails to clients from quickbooks. my clients are getting blank emails with nothing on them from quickbooks.

Thanks for reaching out to the Community space.

Currently, we're having an open investigation about blank invoice emails. Please know that our engineers are prioritizing and working hard to resolve this as soon as possible. Additionally, we’ll have to include you on the notification list. This is to ensure you'll receive email updates regarding the status of the investigation.

That being said, you'll want to give us a quick call or chat so that we can gather your contact information in a safe session. Please have our representative link your case to this investigation to expedite the process: INV-45162.

Here's how to connect with us:
 

1. Click Assistant from the top menu.
2. Enter “Talk to a human.”
3. Choose Start a chat or Get a callback from the next available expert.

We also recommend modifying the impacted invoice slightly or send the customer a reminder about the impacted invoice. Then, have them try opening it to see if the experience is different.

I've included an article that will guide you in personalizing your invoices so your customers recognize your brand.

Let me know in the comment section if you have any other concerns or follow-up questions. Stay safe.

I am having the same issue. Did you learn how to fix it?

Hi there, Dsands.

The investigation mentioned in the original response has already been closed. According to the notes added when it was closed, a fix was deployed that will allow the PDF to load and/or warn the user that the PDF failed to load.

You'll want to advice your customers to update their Adobe so they can open the emailed invoices. If it's already updates, please reach out to our chat and phone support teams so they can take a closer look at this. 

1. Click Assistant in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Enter the same keyword (Talk to a human) when prompted. 
4. Click I still need a human.
5. Select between Message an agent and Get a callback.

Let me also share this guide, so you can check out their operating hours: Support hours and types.

Due to the ongoing pandemic, they're only open from Monday to Friday, in between 6:00 AM to 6:00 PM. They're also open from 6:00 AM to 3:00 PM every Saturday.

Visit us again if you need anything else. We're always here to help.