My self-employed landing page is stuck at "we're fetching your data". How can I fix this?

Hi there, @hello-kristelleb.

Thank you for raising your concern here on the Community page. I can help with logging in to QuickBooks successfully.

In most cases, behavior like this is caused by too much cache stored on the browser you're using. To isolate the issue, I recommend opening QuickBooks using a private window. This browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N

• Safari 11 or newer: ⌘ + Shift + N

• Mozilla Firefox: Ctrl + Shift + P

• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh.

Moreover, you can also use another supported and up-to-date browser to narrow down the result.

Once done, you can check out the topics from our help articles for more tips and resources while working with QuickBooks in the future.

If you need additional help with QuickBooks, please let me know by adding a comment below. I'm always here to help. Have a good one!

Hi, @hello-kristelleb.

Hope you’re doing great. I wanted to see how everything is going about the error that you receive you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hello Maybelle, I am still having that problem. I tried incognito window, I tried clearing all cache and specifically from Quickbooks webpage, my macOS is 11.2.3, and my internet is 349.5 Mbps download and 38.8 Mbps upload.

I tried from two other laptops we have at home, same problem.

Any idea on how to fix this?

Hey there, @hello-kristelleb. 

Thanks for reaching out to the Community for support. I appreciate you taking the time to try the troubleshooting steps listed by my colleague above. 

After a bit of research on our backend, I found there is an open investigation (INV-58016) for this concern. I recommend contacting our technical support team to be added to the list of affected users. This way you'll be notified once the issue is resolved and have an updated status report while it's being worked on. I've included the steps to contact support below. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?), and choose the Search tab. 
3. Click Contact us at the bottom.
4. Enter something like can't find my other QBO company and tap on Continue.
5. Choose Chat with us or Have us call you.

Don't hesitate to add a comment below if you have any other questions or concerns. I'll be here every step of the way. Have a wonderful day ahead! 

Thank you, it looks like it is working again now! It looks like the problem has been resolved.