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Helping you show the time price to your invoice is my priority, dcaparaso.
There are times that the browser keeps either too many or outdated Internet files that may cause websites, like QuickBooks Online, to act weirdly.
As an initial step, we can press the F5 key on your keyboard to refresh the page. If it's still doesn't show time entries, we can do some of the basic troubleshooting steps by accessing your account in a private window. Here's how:
Once signed in, add the time entries to your invoice and check the price. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history. You may also try accessing your account using another supported browser.
In case you need to record multiple payments, you can read through this article: Record invoice payments in QuickBooks Online. On the same link, you'll see steps on how to enter partial payments for your invoices.
I want to ensure you're able to get back to business, so please feel free to let me know how it goes. Cheering you and your business to continued prosperity. Have a good one!
No, this doesn't accomplish anything
Thanks for the quick response, @dcaparaso.
I appreciate you for following the steps presented by my peer RoseMarjorieA above to isolate the problem.
Since the troubleshooting steps didn't work on your end, I'd suggest communicating with our Technical Support. They have advanced tools to check your time entries page and create an investigation if necessary.
Here's how:
Please call them within business hours to ensure we address your concern immediately. Our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays.
I've also added some pages about handling time activity, handling billable, and other relevant matters.
Let me know in the comment section how the call goes and if you have additional questions. I'm eager to assist. Keep safe.
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