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Thomas_1
Level 1

Negative quantities stop me from closing books

When I try closing books, an error message states that some products have a negative quantity, which stops the process. Some of the listed products had a negative starting value and some others had a negative quantity on hand (both quantities were negative in some cases). I brought them all to 0, as Rasa-LilaM wrote in this post: https://quickbooks.intuit.com/learn-support/en-us/other-questions/error-message-about-quantities-whe.... I did the same with deleted products that match the ones in question.

 

The same error message pops up even after these adjustments. I have no idea what the issue might be.

 

Any help would be very much appreciated !

 

Sorry if my wording is not impeccable, for I set up QBO in French. I suppose terms may differ from a language to another.

4 Comments 4
Henock K
QuickBooks Team

Negative quantities stop me from closing books

Hi Thomas_1,

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help. 

Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to take a closer look at this. Here are the options to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.

 

Let me know if you have questions, I'll be happy to help. 

Rainflurry
Level 15

Negative quantities stop me from closing books

@Thomas_1 

 

"I brought them all to 0,"

 

Is it possible that your inventory adjustments to bring them all to 0 are dated after your attempted closing date? 

Thomas_1
Level 1

Negative quantities stop me from closing books

@Rainflurry

 

It is possible, yes. Should I set the date of these adjustments before the closing date, according to you experience?

 

Thank you for your help!

Rainflurry
Level 15

Negative quantities stop me from closing books

@Thomas_1 

 

Yes, the adjustments need to be dated before the closing date.  

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