Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHello.....I use QB Premier 2021, and when pulling a P&L for January and February on a cash basis, January is missing my salary expense. I post every payroll with a G/L entry every two weeks. Both entries in January are posted to the same accounts that I posted to in February. When I run the report on an accural basis, the expense shows for both months. It is only during the cash basis report that one month shows and the other does not.
I have checked everything, and verified the data and ran a rebuild. Still shows the same after 2 hours of research.
Any suggestions? Thank you in advance!
Let's get this sorted out, @jatwkirk.
Firstly, I appreciate the research and the troubleshooting steps you've performed to show the missing salary expenses on your Profit and Loss report for the month of January.
One of the possible reasons why there are missing entries or lists is that your company file is damaged. Since the Verify and Rebuild Data tool doesn't work, let's run the QuickBooks File Doctor to perform a mini repair of your company file. Here's how:
If you get the same result, you can check out this article for more troubleshooting steps to fix data damage in your QuickBooks Desktop: Fix data damage on your QuickBooks Desktop company file.
Just in case you want to learn more about customizing reports in QuickBooks Desktop, feel free to read this article: Customize reports in QuickBooks Desktop.
Should you need any assistance running reports in your QuickBooks Desktop, I'm available here to help any time!
Hi Mark and thanks for your response.
Assuming I did all that you suggested, where do I go from there?
I appreciate you for getting back to us, jatwkirk.
If the same thing happens even after trying troubleshooting steps shared by my colleague, I recommend reaching out to our Phone Support team.
One of our agents there can do a screen-share with you and open an investigation about this issue.
Once everything's fine, you can save this reference if you want to add or remove data on the report: Customize reports in QuickBooks Desktop.
Feel free to post anytime you need help. Keep safe!
Thanks for the reply. Yes, it still did not show the figures it should have.
I will try to reach out to support.
Thanks again
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.