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Hello there, elimbookkeeper. It's sounds unusual behavior.
Is your QuickBooks up-to-date? If not yet, please follow the steps below. This helps to always have the latest features and fixes. Here's how:
- Select Update QuickBooks Desktop from the Help menu.
- Select the Update Now option. To remove all past update downloads, select the Reset Update checkbox.
- To begin the download, select Get Updates.
- Restart QuickBooks after the download is complete.
- Accept the option to install the new release when requested.
If the problem persists, run the Verify/Rebuild Utility on the actual company. This built-in tool automatically fixes minor company file data issues.
- Go to the File menu then pick Utilities from the list.
- Select the Verify Data. tool then wait until the diagnosis is done.
- If there are issues, proceed to rebuilding the company file.
- Tap File menu then hover over Utilities.
- Pick Rebuild Data then click OK.
- Follow the onscreen steps to save a backup.
In your free time, you can check these articles to learn more about handling reports in QBDT:
- Customize reports in QuickBooks Desktop.
- Create, access and modify memorized reports.
- Set up and modify Scheduled Reports.
Please let me know how it goes. You can always go back here if you have other concerns about QuickBooks. Take care and stay safe!
