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bberger1
Level 1

Pay bills online is still not working. now just keeps saying cookies need to be allowed high they are

 
4 Comments 4
Fiat Lux - ASIA
Level 15

Pay bills online is still not working. now just keeps saying cookies need to be allowed high they are

Try opening your QBO account on private/incognito browser. Another option, create a separate Melio account for free to isolate the issue.

https://melio.grsm.io/quickbooks

 

bberger1
Level 1

Pay bills online is still not working. now just keeps saying cookies need to be allowed high they are

No you're not reading my text. It's not me. It doesn't matter what browser. Pay Bills Online is not working. It needs to be reported to QuickBooks. Using different browsers just gives different errors when you access it. QuickBooks needs to know it's not working so they can get it working. There is no way to report it to QuickBooks. This forum is the only option QuickBooks allows when you go to Support and try to Talk To A Human. 

Rasa-LilaM
QuickBooks Team

Pay bills online is still not working. now just keeps saying cookies need to be allowed high they are

Hello there, bberger1.


Thanks for sharing the steps you’ve performed and letting us know the result. I’ll help and guide you in the right direction on how to get your Online Bill Pay up and running.


We’ll have to review how the feature mentioned above is set up. This is to determine why you’re getting an error when paying bills.  


Performing this process requires us to access your account. To ensure the safety of your account, we’ll have to connect you to our QuickBooks Online (QBO) Care Team. They can run some troubleshooting steps in a secure environment. Then guide you on how to apply the permanent fix.


Here’s how:

 

  1. Press the Help icon at the top and then choose the Assistant tab.
  2. From there, click the Talk to a human menu.
  3. Then enter the issue in the Type something field. For example, online bill pay is not working.
  4. Select Get help from a human option to open the support options.
  5. In How would you like to connect with us? section, choose Chat for real-time assistance or Callback to speak with an agent.

 

Let me share some links to help you in the future. These resources contain topics on how to handle online bill pay activities. You’ll also see answers to frequently asked questions about the feature including support and solution to common pay bill issues.

 

 

Drop a comment below if you have any clarifications or questions on how to pay bills in QBO. I’ll be around to answer them for you. Have a good one.

bberger1
Level 1

Pay bills online is still not working. now just keeps saying cookies need to be allowed high they are

Your responses are useless form language that you just copy-pasted. Please don't be so insulting and offensive. You should take the time to read a post before responding. If you'd read my post instead of being so obnoxious, you'd have seen that is the whole problem. You are wasting everyone's time with your responses. 

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