This is not the experience we aim to provide, Intermark. We want to ensure that every aspect of your work is handled efficiently. I'll route you to the appropriate support for assistance.
In QuickBooks Online, labor costs are tracked using hourly costs or payroll expenses. If you don't have payroll, that's the time you can use the estimated hourly costs. QuickBooks will then calculate employees' labor costs using timesheets associated with the project.
I understand you've contacted our support already. However, I recommend reaching out again, as the issue persists with closed and new jobs. They can thoroughly examine why labor costs don't populate accordingly when the same reports are run from different areas to provide the most appropriate fix. They can also raise a ticket for investigation if necessary.
Here's how:
- Click (?) Help and choose the Search tab.
- Select Contact Us, then pick Ask about something else.
- Enter your concern in the designated box and hit Continue.
- Determine how you would like to connect with an expert: Start a chat or Have us call you.
Additionally, please consider checking their support hours to connect with them accordingly.
Moreover, you might want to delve into this article for guidance on modifying your reports to get the specific information you need: Customize reports in QuickBooks Online.
Should you have more inquiries about how labor costs are calculated, we're just a message away here in the forum. We're always here to guide you through your QuickBooks Online tasks.
