Projects not showing all labor

Hello there.

I understand how significant it is for you to get this fixed quickly. No worries, let me assist you with this and make everything clear.

Upon checking here, the investigation about labor not showing in projects has been marked as closed. In this kind of situation, adding time to a project, please be sure to select "add work details" and this area select the customer and project to ensure that the time is attributed to that project.

If you're still experiencing the same issue, I suggest contacting our QuickBooks Support Team once more so they can further sort this out and assist you promptly using their tools.

Here's how:

1. Sign in to your QuickBooks Online company account.
2. Look for the Help icon.
3. Click the Search tab and select Contact us.
4. Provide a summary of your concern and click Continue.
5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

Additionally, here's an article you can check out for you to be able to track your project's profitability: Manage projects in QuickBooks Online (QBO).

If you have any further queries managing your projects or anything else about QuickBooks, let us know by leaving a comment below. We're always here to assist you 24/7. Have a good one.

I already spoke with someone from QBO support and they suggested that I put a note on the community page. 

Quickbooks Online, at some point in August or Sept 2024, suddenly changed the way they apply labor costs in their project profitability software. ALL projects were changed - even projects that were previously closed from prior years. Basically, labor costs were removed. It makes no sense.

I called their help center and the agents either didn't speak enough English to communicate or had no idea what I was talking about. The last agent admitted to not using Quickbooks Online and was just regurgitating the possible tests off of a help database. If you go to the reports page and search for the job cost reports, you will see that the jobs suddenly include those costs, but if you go into the individual projects, those costs are missing, so you get different results from the same reports in two different places.  The agent I spoke with wanted me to set up a new job and put a bunch of stuff in and run a payroll to see if it was still happening. It was happening already with my new jobs, so I said that was a useless exercise. I was labeled as uncooperative and was no longer assisted.

I'll keep calling in the hopes that I get someone that is competent enough to have actually use the software as a accountant and understands the problem.

This is not the experience we aim to provide, Intermark. We always prioritize ensuring every aspect of your work is handled efficiently. I'll connect you with the appropriate support team to assist you further.

In QuickBooks Online, labor costs are tracked using hourly costs or payroll expenses. The calculation will be based on timesheets associated with the project.

I acknowledge you've already reached out to our support team. However, I recommend contacting them again, as the issue persists with closed and new jobs. They can conduct a detailed analysis of why labor costs are not aligning as expected when reports are generated from different areas to provide the most appropriate fix.

Here's how:

1. Click (?) Help and choose the Search tab.
2. Select Contact Us, then pick Ask about something else.
3. Enter your concern in the designated box and hit Continue.
4. Determine how you would like to talk with an expert: Start a chat or Have us call you.

Additionally, please consider checking their support hours to connect with them accordingly.

Moreover, you might want to delve into this article for guidance on modifying your reports to get the specific information you need: Customize reports in QuickBooks Online.

Should you have more inquiries about how labor costs are calculated, we're just a message away here in the forum. We’re here to assist you with using QuickBooks Online and handling related tasks.