Thanks for updating us here, @WGill.
This is an unusual behavior when editing vendors in QuickBooks Point of Sale. Let's try some troubleshooting steps to rule out this problem.
For now, let's run the Verify Data utility to help fix program issues causing the program to delete the vendor information. Here's how:
- From the Help menu, select Debug, then Verify Data.
- After it completes, check the validation window to verify any issues.
- If no errors are found and validation is successful: Close the message window. If issue still persists, continue with normal troubleshooting.
- If an error message is returned: Use the Clean Up Company Data utility.
If that doesn't work, I recommend reaching out to our live rep. Click this link to get our contact information: Contact Payments or Point of Sale Support
If you need anything else about managing products and services in QuickBooks Point of Sale please, let me know in the comments below. I'll be right here to help you any time.
