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strawer
Level 1

Quickbooks bill pay removed funds to pay a vendor invoice yet vendor has not received payment after 2 weeks.

 
1 Comment 1
BettyJaneB
QuickBooks Team

Quickbooks bill pay removed funds to pay a vendor invoice yet vendor has not received payment after 2 weeks.

Hello there, @strawer.

 

I want this bill payment concern to get sorted out so you can keep track and know the reason why it hasn't been received by your vendor.

 

To check the payment made and determine the root cause of why your vendor wasn't able to receive it, I recommend contacting our Customer Care Team. This team is the best resource for such inquiries as they can access your account and isolate this matter.

 

You can reach them by following these steps:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

contact us1.PNGContact us2.PNG

 

I'd also like to add this reference to give you more details about the payment schedule and funding time of Online Bill Pay: Learn how to schedule payments in Online Bill Pay in QuickBooks Online.

 

Feel free to reach out to me if you have additional questions, I'll be right here to help. Have a great day

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