Right. They changed it with this last upgrade, and the rep I was speaking with acknowledged that....

I'm curious as to why Intuit felt the need to change the layout at all?

The first image was printed in January 2021, using the layout that's been in use for as long as I can remember.

The second image was generated using the current version of Quickbooks.  Some might not see a huge difference, but for the past 25 years, our Bill Payment Stubs fit 1/2 of a letter-sized sheet of paper.  In the new format, there's a lot of white space before finally getting to the details of the report.  Was someone actually paid to come up with this "New and Improved" layout?  And why would QB not allow this single report layout to be changed?

Now QuickBooks is a "Subscription Service" that needs to be renewed every year, despite many small businesses never needing to use the new features.  This isn't the only issue I have with QB 2022, it's just the final straw of annoyances.  I would go back to an older version of QuickBooks in a heartbeat if I could.

As an aside, does anyone know of any user suggested "feature" requests or fixes that QB has actually implemented? In 2022 there were what, 9 "enhancements"? 3 of which included upsells, and a few of them were hacky halfway implementations of an idea.

Maybe I need to suggest that we get a list of user suggestions through the help menu?

I have had the same issues as the rest but what I have found as a work around until they get this FIXED is changing the font size for the data so it can fit all the reference information I needed (Reference column).  To change font size:  Lists>Templates>Intuit Standard Bill Payment and once in, find the "change Font For" and scroll down until you see "Data" and then change font button.  I hope that helps some of you.  

This is incredible!  I need to be able to edit this template like I can with other forms, and it's not possible.  And if I'm paying via ACH, and the form shows 'ONLINE' my vendors find this EXTREMELY confusing.  I cannot even just remove the offending column/data block.

I can't WAIT for some more posts with links and instructions about how to customize forms.....

Do you guys (QB staff) even read what we're writing?? 

YOU CANNOT EDIT/ADJUST/CUSTOMIZE MOST OF THE BILL PAYMENT STUB TEMPLATE.  THIS IS NOT ACCEPTABLE, WHEN CAN WE EXPECT IT TO BE ADDRESSED?

Kate I spoke to a QB rep that was going to escalate it... Nothing has been done. And don't let them tell you that you need to update. They haven't fixed it and NO they DON'T LISTEN

STILL CAN'T EDIT THE TEMPLATE. HAVE SENT MY "SUGGESTIONS" SEVERAL TIMES NOW!! It's been 6+ months. Just fix it!! 

I have had more issues with QBD 2022 than I have using all other versions of Quickbooks over the past 16 years. YOU CANNOT EDIT THE BILL STUB PAYMENT TEMPLATE!! It literally says "CANNOT EDIT STOCK TEMPLATE" when you try to. And the text that is automatically filled into the email body when you email a bill payment stub looks like a 4th grader wrote it!!!!! It says: Hi Vendor: Your payment of 252.80 has been made and the bill payment stub ACH is attached to this email. Thank you for your business. we appreciate it very much. Thanks

---First of all, it is my payment not theirs. There is no dollar sign on the dollar amount. Why am I thanking them for their business when I am paying them for what I bought from them? The W on we is not capitalized at the beginning of the sentence and there is no comma after thanks. Who in the hell wrote this?? So now because someone half assed their job I have to manually correct their mistakes every single time I send out a bill payment stub? This is insane. For the love of God....just let us edit the darn template!! This is ridiculous!

I have a friend who works in a local law office who said we should start a class action suit. We pay for this service, and they are not providing solutions. This was something that used to be available and now isn't. It's not like it never existed... Anyone interested?

Yes, definitely. 

I have bill payments that supposedly have been sent by Melio over 2 weeks ago and none of my vendors have seen payment. No one at QB can help me. And Melio has no phone system, only email, and they are not responding to my inquiries. I have paid big bucks to upgrade in order to use this feature along with a dozen other things, it doesn't work. 

I hear your sentiments, @DawnB25.

This isn’t the kind of impression that I’d like you to have. Allow me to chime in and address your concern about the bill stub payment template in QuickBooks Desktop. 

I understand that having this feature is beneficial to you and your business. However, the option to edit the bill stub payment template is unavailable. 

I recommend sending this suggestion to our Product Development Team. We value your suggestions. This way, our developers can determine what features to add in QBDT's future enhancements. Here's how:

1. Go to the Help menu and then select Send Feedback Online.
2. Choose Product Suggestion.
3. Add the type of feedback.
4. Type in your feature suggestion.
5. Once done, click Send Feedback.
   
   

I’m always ready to assist you if you have any other questions or concerns about managing your QBDT transactions. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.

People have been sending this suggestion in since last fall....it's almost June and nothing has been done.

Having misspellings and incorrect punctuation in templates that cannot be changed is unacceptable. We pay thousands of dollars to use Quickbooks each year. I shouldn't have to "suggest" it be fixed. It should just be fixed now that you are aware it's not correct. 

I also tried to get chat support about this lack of ability to customize the layout. The bill payment stubs we have been using for years no longer work with the envelopes I have also been using for years. So I have to hand write each vendor address. Are you joking? Give us the ability to do layout adjustment like the rest of the templates or give us the old template. The customer service rep told me to use the Quickbooks Tool Hub and then look for print and pdf tools. I do not need help printing to pdf but I will try this anyway even though it was clearly a shot in the dark. I asked if I was the only person who had complained about this and he said that it was the first time he had heard a complaint about it! Give me a break! For the price of this software it is so frustrating to get this level of service.

Is there an eta on the update to include the layout designer & additional customization for templates? 

Welcome and thanks for following this thread, @Alison ATR.

At the moment, we don't have the exact ETA for the layout designer & additional customization for templates. I'd recommend sending feedback to our engineers directly. 

For future reference, you can go to our Firm of the Future to acquire the most up-to-date QuickBooks product updates.

Feel free to post your concerns again. I'd be delighted to help.

Seems like another useless reply from QuickBooks staff.  We have 'suggested or requested' a change, many times. Is this being worked on?  Or is the best QuickBooks can do is to say - go to this link and see if you can figure it out for yourself?

Exactly. I'm guessing by the number of people having this issue it's been "suggested" hundreds if not thousands of times to the QB team. 

They are all well aware there is an issue. So just keep bugging you guys about it until you correct your spelling and grammar and/or make the template editable so we can fix your errors ourselves? Ok. Great. Will do. 

We shouldn't have to make any adjustments to make their screw-up workable.  They, for no apparent reason, changed a perfectly workable form layout.  8 months of apologies won't fix anything.    

And!!!!  Besides that, I'm old!!!!  I have enough trouble reading the reports now.  Any smaller and I might have to switch it to Braille!

My "Subscription" will be up for renewal in a couple of months and per their policy, there is no grace period.  There is no discussion or debate, they'll shut the "Subscription" down without notice on the anniversary/due date.  We are no longer able to use the software as a stand-alone program, despite our having no need for the changes they keep making.  I think 1995 was the first time we bought QuickBooks Pro.  It cost about $200 for 2 licenses, so 2 people could be on the program at the same time.  We continued to use that same software until 2002 when we bought 2 more licenses which we used for 6 or 7 years.  Then because we accept credit cards, they said that we had to upgrade the program every 3 years!  There was absolutely nothing in any of the newer versions that we needed or ever even looked at.  As much as I hated it, having to buy new software every 3 years was tolerable.  Now, it's a subscription service that has to be renewed annually.  And what has the annual renewals given me to make my work any easier?  Nothing!  I enter and pay bills, track employee time, and use the information to generate invoices.  I'm not tracking trends, I don't need colorful graphs to show me the same thing a spreadsheet can.  I no longer use QB Payroll, because it seems ridiculous to pay over $500 a year so I can generate 3 paychecks that are the same every week! 

Now if you were to ask if any of the changes made my life more difficult, or were unnecessary annoyances, I could start you on a list that at my advanced age, I fear I might not live long enough to complete, and my subscription renewal will bring on more annoyances to just add to the list! 

But!!!!  Fortunately for all of us dissatisfied customers, QB "is very sorry for the inconveniences their product has caused."

Exciting news, everyone!!!!  I have a new rank in the QuickBooks Community!!!!!

They treated this news like it was something great:

CONGRATS JuliaE!!!

Thank you for hating our product so much that you would rather spend a part of your workday b******g about it, rather than doing your work!

I feel so special!!!

Same. I use this template more than any other on QB, & the "improved" version takes up half a page, looks horrible, & has soooooo much wasted space. I just spent half an hour with the help chat, hoping they knew some secret method. Nope, they just told me to submit feedback online. All this for a product that suddenly went to the super-expensive "subscription" mode. We're paying much more for quite a bit less. Intuit strikes again! 

I'm just here to say that I did indeed do this today, but I reported the problem as a bug. The product is DEFECTIVE. The customer (that's all of us who have been complaining about this issue for months) absolutely MUST be able to edit the physical layout of the Bill Payment Stub.  

This isn't negotiable. The button that says 'Layout Designer' MUST be activated.  

I've checked: every other form has the 'Layout Designer' button enabled. Tell the code-heads to get their faces out of their blueberry muffins and grande mocha lattes and fix this BUG.

So I am working in Quickbooks Enterprise 23.0 and this still to be unchanged.  There is no purpose to have basic Customizations if we cannot use Additional Customization or Layout Designer.  The addresses do not line up with our window envelops, and you do not provide away to move items.  Please let us know if there is a plan to address this issure

I know this will surely coma as a surprise, but no one has done anything to fix this. Unacceptable.

No surprise at all.  I have been an Enterprise customer for over a decade.  I've spent hours upon hours on support phones calls with them, in addition to at least trying to provide polite, insightful feedback and feature requests via their recommended channels over the years.  I don't even bother anymore, other than my venting this last time on this particular thread.

I am quite sure Intuit's MASSIVE umbrella of products and services has an incredibly inadequate support back end.  They're "too big for their britches" as my grandparents would say.  They monopolize the small business accounting software arena, have no real competition.  We all know the effect that has on innovation and product improvement; it's non-existent.

If I stepped in as CEO of Intuit tomorrow, the first thing I'd do is quadruple the support staff, followed by actually consolidating and streamlining the product pathways for all of their product lines so that one hand knows what the other is doing.  Have some cohesion, consistency, and deliberate design across their product lines, from Desktop to Online to Payroll Services to Payment Solutions.  Instead, what you really have are like 10 completely separate, and vastly differently-functioning, companies that simply all share a common brand and ownership.  Other than that, much of their support and experience is a dumpster fire.  There's been no REAL attention given to authentic product innovation on the Desktop side of their product line for years and years.  I understand that their baby...their marketing focus for SMBs...is in their QB Online platform, but they've got THOUSANDS of customers out there who are power users needing an Enterprise-level product like their Desktop versions with a far more robust feature set than their QB Online product offers.  If they want to leave us all out in the dark while they focus primarily on their QB Online platform, there will come a day where that bites them in the rear end....HARD.