QuickBooks online just did a major user interface update, there's no longer a spot for the customer to sign the invoice. If there is, could somebody point it out to me?

Hi there, technologyhandym.

Are you referring to the Get Signature option? Also, are you using the app version of QuickBooks Online (QBO)? If so, we haven't received any reported cases regarding the signature option being missing at the moment.

To isolate this, we can perform a few troubleshooting steps. Let's start by clearing the app data to refresh your device and optimize its performance.

If you're using an Android device, follow these steps:

1. Go to Settings and select Apps.
2. Choose QuickBooks Online and click on Storage.
3. Select Clear Data.

For iOS:

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data and then Refresh to confirm.

Next, restart your device. Then, reopen your QBO app and double-check if you can now see the Get Signature option.

If the same thing happens, try to uninstall and reinstall the app. Refer to this article for further guidance: How to download the QuickBooks Online mobile app.

I'm also adding this article that tackles frequently asked questions (FAQs) about QBO mobile app for future reference: QuickBooks Mobile: Frequently Asked Questions (FAQ).

Please comment below if you have additional questions about this or anything else. I'll be more than willing to assist. Take care.

I tried clearing storage and restarted, still do not have a good signature option. I've uninstalled and reinstalled the app and restarted, still I'm not getting I get signature option. I've tried it on both my tablet and my phone with the same result of not having a get signature option. Do you have a screenshot of where it should be?

I cleared all storage, and restarted my tablet with the same result, I still do not have a get signature option. I've also uninstalled and reinstalled the app, and I still have a no signature option after restarting as well. I've tried it on both my tablet and my phone and I'm not getting the get signature option

Thank you for following the troubleshooting provided above, @technologyhandym. 

I recognize the importance of adding a signature to an invoice. To have you back to business is our priority. That's why connecting to our Support Team is the best option for now.

As much as I want to help you, we need more information to fix this. Our Support Team can determine why the Get signature feature in the mobile app is missing. You can also request a screen-sharing to ensure you're in accord.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Visit this page for other ways of connecting with our representatives: QuickBooks Online Support. It contains the contact number you can use to call us directly.

If you need to look at the status of your invoices on the go, refer to this guide: Track the status of invoices in the QuickBooks Online mobile app.

Feel free to share any other concerns about invoices in this thread. I'll be here to answer them for you. Stay safe.

Yes, I'm referring to the "get signature" option on the mobile app.

I keep getting the same "copy-and-paste" solution for help or clearing data and reinstalling and then restart, and the option is not there. It's the same result across multiple devices.

Perhaps if I could see a screenshot of where it should be would be helpful.