Quickbooks POS items missing from Inventory Valuation

It isn't the kind of experience that we want you to come across, Kathy.

Let's ensure that your POS is updated to the latest release. Let me guide you how:

1. Sign in to your point of sale system as an admin.
2. Go to the Help menu and hover over Software Update.
3. Select Updater Preference.
4. Select the General tab.
5. Select Automatically download updates. 
6. Click OK.

If the same thing happens, I'd recommend reaching out to our Point of Sale support. This way, an agent can do a screen-share with you and verify what causes the missing data on the report.

You can contact them through this link: QuickBooks Desktop Point of Sale.

Let me know how these steps work on your end. Keep safe!

Thank you. We found another report that would do what we want but for some reason it's blank. What are we not seeing? It's the PI Detail report under Inventory > Start Physical Inventory > want to > Run report > PI Detail Report. we run it and there are no items in it. We only have one company so not sure why they are not there. Any idea? Thanks.

Thanks for getting back to us here, @KathybaMHS.

I'll share some information about pulling up the PI Detail Report. You'll want to make sure you've modified the report's date to display the items.

If the report date is correct and you're still unable to view the items, you can repair the QBDT POS. This process will help resolve errors you encounter when using the program.

Here's how:

1. On your keyboard, press Windows + E to open the Computer window.
2. Select Uninstall or change a program. In a certain version of Windows, it may just say repair.
3. Choose your version of QuickBooks Desktop Point of Sale and tick Uninstall/Change.
4. In the Point of Sale Installation window, press Next and the Repair radio button.
5. Tap Next again and hit Repair.
6. Click Finish. 

Check out this guide for details: Repair QuickBooks Desktop Point of Sale.

Feel free to also visit this link here to go to our general QBDT POS topics with articles. Just look for responses that suit your concern.

Reach out to me anytime if you still have questions or concerns with inventory reports. I'll be around for you. Take care and stay safe.

Okay that makes me super nervous. It's not going to remove our data is it? If we repair it? thanks

Kathy

Hello @KathybaMHS,

You don't have to worry, repairing QuickBooks POS doesn't affect any of your data stored in the software.

But if the issue persists, I highly recommend contacting our Customer Care Support. With their tools, one of our specialists can investigate what is the reason behind this unexpected behavior.

To do so, you can connect with our specialists by following the steps outlined in this article: Contact Payments or Point of Sale Support.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Point of Sale (POS) FAQs.

If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.