Who the hell thought it was a good idea to switch functionality without understanding how customers use the software. The new in voice is a hot mess and not working. I need to customize the dates - GONE. I need be able to group by service - GONE. To use this POS I would have to manually select hundreds of time entries to add to the invoice. The old layout - GONE 

Is this for real? Why would you let developers determine the functionality? Why would anyone allow their customers to be their QA testers? 

What *exactly* do I have to pay the greedy QB overlords to get this functionality back? 

OH yeah another cut-and-paste response. thank you so much

The most baffling part of this is that Intuit went to the trouble of creating this forum, they actually get very specific feedback from users but then they just use bots to respond with cut and paste replies. What is the point of doing this? It seems like their solution is just to give us a place to scream into the void. This brand of dystopian capitalism remains undefeated.

This new invoicing situation is ridiculous.  People on this chat have been complaining for months and still no resolution.  I won't be sticking around waiting for a resolution.  What doesn't Quickbooks think their customers only invoice once ever 6 months.  What a joke.  What used to be a great accounting system, now is just a lost cause.

It

As I was reading through all the comments and the "auto-generated" responses from the QB team it became abundantly apparent that the developers and the customer service and completely disconnected. It would not surprise me if they were on different continents. To advise your customers to use the “Feedback” function to allow the developers to see that there is a problem is nonsensical. So…. I took it upon myself to cut-and-paste every comment in this forum into the feedback box. If it was a really good comment I’d send it 10 -15 times While I have never received feedback from QB I did notice that the old invoice view is back this week. Not sure how long it will say but I did send several hundred feedback messages. 

The new layouts for estimates and invoicing is so bad and does not work at all for our business.  I am unable to go back.  I have been using QB and QBO for 25 years and will be contacting our accountant for different program.  These changes were unnecessary and sadly bad for their business as well as ours.

I received information today from the digital assistant telling mt how to get back to my old invoice template, which didn't work - there was no button for switching back to my old template. I called back and talked to a live representative who told me that I could send my complaint to the digital assistant and the Engineering Department would work on it. I need the solution today, not six months from now. 

Problem is, they are doing away with the "old" layout and FORCING everyone to the "new" layout.  There is no going back, despite what some Intuit/ QB employees are saying. THAT'S why there was no button to go back to the old.  

Good luck. 

It seems you've come to the same realization so many of us here have! The quickest solution will be moving away from Quickbooks and Intuit altogether.

There are cheaper, better software options out there now. Too bad Quickbooks couldn't just leave well enough alone.

I'm done with the constant instability, poorly implemented changes, and "improvements" that were thought up by some programmer who's never actually done accounting. 

Every day is like playing Whack-a-Mole to figure out what Quickbooks has screwed up today. 

I'm very much aware of how much hassle it is to convert to a different accounting system.  That's what has kept me hanging on this long, but the time has come.  I have three clients that all use QB and will be moving all of them to something more stable.

Same. I don’t have the old layout button

Same issue. I don’t have the button to go back

We've launched a new invoice experience to simplify the process of generating, delivering, and managing invoices, Jam. I'll share further details on this matter.

Aiming to promote a more efficient invoice navigation, we've released an updated sales form layout. The transition to the new design will be automatic following the update, requiring no further action from you. Furthermore, please know that the option to go back to old layout is no longer available.

If you want to add some features from the old layout to be included in the new layout, I suggest sending your feedback to our software engineers. They may consider adding them in future product updates. Here's how:

1. Click the Gear icon, then select Feedback.
2. Type in your feature request.
3. Click Next to submit.

Refer to this article if you want to personalize and have professional-looking templates in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

Drop by again by commenting below if you have other invoice-related matters. I'm always ready to provide information and will circle back to you at any time. Have a good one.

This is what is completely baffling. QB has been developing their product for years. The “old” layout was developed over this time with customer input for features and functionality. Why in the world would those customers suddenly no longer need that functionality? We bought into the QB world because of the functionality and now you’ve pulled the rug out. Why would you start all over? It is completely backwards. 

Does feedback even help? Fast forward to today 5/13/2024 and the new QB layout. Pricing rules gone! Unrecognizable invoice layout. More steps! Customizing each and every invoice separately. That nuisance sidebar. Takes my team longer to do invoices now. What kind of engineering is going on at QUICKbooks? Frustating we pay for these services - fees keep going up, yet haven't any option to use the previous format. This 'new and improved' look QB has unleashed is absurd!

Fast forward to May 2024. What a nightmare! At least the 2023 format made small changes. This is ridiculous!

I am so with you.  No, Feedback DOES NOTHING.  I've wasted more time and energy on the stupid changes and implementations they've made and putting forth feedback, only to get nada.  It's so sickening.  I'm making changes to wean myself off of QB because it doesn't serve me as I need it to any longer.  But I need to get up to speed on how I'm going to handle everything without the accounting software and keep working (one person show).  I don't have a big business, but I need it to work for me, and I just can't navigate this with confidence any longer.  And they've wrecked my invoices.  

Oh, and another observation:  Most of the time I see them reply with these lengthy steps to rectify this or that.... and it's insulting.  We just want things back the way they were when it worked for us.

Quickbooks Online needs to take a survey of how many of its users feel that they should roll back to the old invoice module, at least until there is full feature parity with the old module and one to one interface capacities with 3rd party integration.  Let's take a vote here.  Users please reply.  We were using a tried and true interface.  STOP THE MADNESS!

@TexasScribe As a small business there are so many other cheaper and more functional options out there for you. Freshbooks has proven to be a straightforward option for many former Quickbooks customers. The invoicing has pretty much everything Quickbooks had before the last update. Hope you find something that works for you soon!

Unfortunately, I don't have the ability to switch to something else right now because we are linked with other accounting services.

I'll definitely bring that up at next meeting though. Thanks.

You are so correct...

Just found out why I can't see my previous deposits and have been pulling my hair out. I have to actually click on Quickbooks Payments when I open up the deposit summary. It used to just be right there when I clicked on the list... More steps! This brings us up to about a dozen extra steps in all these changes!

Thanks for slowing me down, QUICKbooks! 

More like you unleashed!

How does making one do more steps to

complete what was done before in less time, better Quickbooks? Everything's hidden.

The format print is tiny and it's clustered in one area. Used to love that invoice number being at the top right for quick access. I have to print out hard copies for clients.

Now, clients are saying they can't even read their invoices - they are so tiny. It looks very unprofessional - the invoice no linger fits my envelopes.

You've also added shading to the invoice and a shaded pay invoice area at the bottom that prints out on the invoice, using more of my printer ink!

Now please tell me again how this upgrade is more convenient?