Turn off credit card invoice payment default

You're in the right place, @mike264.

We have several methods on how to turn off the credit card payments for invoices in QuickBooks Online.

First, you can turn off credit card payments by deselecting the credit card temporarily when creating the invoice transaction. You'll need to uncheck the box for Cards under Online payments in the Invoice page. 

Next is deleting the credit card payment through the Payment Methods page. In the credit card section, select the Make inactive option under the Actions column. Or, follow these steps:

1. Click on the Gear Icon.
2. Go to Account and Settings.
3. Select the Payments tab.
4. In the Payment Methods, remove the credit card or ACH.

Lastly, you also have the option to remove the card through the Merchant Service Center. I’d recommend contacting our QuickBooks Payments Team. An agent will be able to look up your account in a secure environment and will further assist you.

Here’s how to connect with a merchant representative:

1. Visit: https://community.intuit.com/browse/payments-contact-us
2. Choose QuickBooks Payments.
3. Use the phone number listed to contact support.

You can also read the information from this article to learn more about QuickBooks Payments: Common questions about payments deposits in QuickBooks Online.

Feel free to click the Reply button below if you have any other questions. I'm always here to help. Keep safe!

How do you do this in the Merchant Center? I use QuickBooks Desktop?

That's easy, crcurry.

You can set default payment settings for all invoices or for specific customers alone. Let me show you how: 

1. Open your company file.
2. From the Edit menu, select Preferences.
3. Click on Payments from the left menu and then Company Preferences.
4. Under the Online Payments section, you can uncheck Credit Card.
5. Click OK. 

To turn off this option to a customer, here's how: 

1. Go to the Customers menu and select Customer Center.
2. Double-click on the customer's name.
3. From the Payment Settings tab, unselect Credit Card in the Online Payments section.
4. Select OK.

If you have other questions in processing customer invoices and payments, you can check out this page: Take and process payments with QuickBooks Payments.

Keep me posted if there's anything else that you need help with. Take care and have a great day!

Hi Catherine, thanks for the reply. I turned the credit card off for a specific customer via this method that had an outstanding invoice, but it looks like they still paid that invoice with a credit card... does this need to be turned off prior to the invoice being sent, or else the customer is "grandfathered into" the settings that were present at the time of the invoice being sent? If so, is there a way to turn off the credit card option for outstanding invoices as well? Thank you.

Hello there, crcurry,

The changes made will only take effect on the invoices you'll be creating moving forward. The outstanding invoice sent to the customer will follow the payment method it was assigned to.

Here's an article to learn more about receiving payment in QBDT: Receive and process payments in QuickBooks Desktop.

I'll be here if you have other questions.

Unfortunately - NO ONE at intuit knows how to turn off the payments. 

Update:  After over an HOUR working on this and sitting on the phone with your support people.  She FINALLY figured out that the only way to turn this off is to have the master administrator go in to the account to be able to change the payment method and turn off the credit card payment option.

RIDICULOUS and UNACCEPTABLE.  We have many, many clients and I now have to call the owner of my company to ask her to take the time to go click a button when I am a full admin and should have access to EVERYTHING?  

Intuit is trying to dumb everything down to such a degree that you are tying the hands of accounting professionals - who TYPICALLY have a much better understanding of the workings of the software than the support staff.  

I wish I could say I apologize for the rant, but this was the last straw.  Get it together Intuit!!

After going back and forth I found an option under  Account/Settings - Sales- invoice payments and there is your credit card that you can turn off.

Hope that helps!

today is 4/4/23, there is no "pencil" edit symbol on payment methods, so quickbooks online is not allowing me to turn off the default credit card payments.  I migrated 3 weeks ago from desktop and the experience has been horrific and has wasted at least 20 hours of my time dealing with crap like this over and over and over and over again !!!

Chill 4's solution worked, howver the top comment's advice did not work, that is whom I ranted to.  Chill 4 is awesome, quickbooks online has been difficult

How do I turn this off on Quickbooks Desktop? I want to be able to charge CC manually without giving my customers the option on the invoice.

I set it to off but when I create the invoice, it will turn back on. I'd have to cancel the invoice, turn off the online payment option and recreate invoice.

It is so annoying.

Let me help you turn off the credit card payments for invoices in QuickBooks Desktop, sweetesthoneybee.

We can edit a payment method to make changes or disable it to turn it off on your invoices. Please take note that you can’t modify some payment methods when connected to merchant services. Also, you can change the Payment Type to Cash if you only want to save a payment method without charging the credit card.

Here's how to make the credit card method inactive:

1. From the Lists menu then select Customer & Vendor Profile Lists.
2. Choose Payment Method List. Payment method should always be the same as payment type. Otherwise, you’ll receive an error when you process payments.
3. Right-click the payment method you want to edit or disable.
4. Select Edit Payment Method and tap the Method is inactive checkbox.
5. Press OK. Once inactive, the method will continue to appear in reports, but won’t be available when processing a payment.

You can check out this article for more details about setting up and editing credit card types in QuickBooks Desktop: Add, edit, or disable a credit card. The changes made will only take effect on the invoices you'll be creating moving forward. The outstanding invoice sent to the customer will follow the payment method it was assigned to.

Feel free to visit our Sales and Customers page for more insights about your company's income and customers.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.