Uncategorized Income

Glad to have you here in the Community, @blueberry123.

I can help you correct the Uncategorized Income to the correct account. We can do it by going to the Chart of Accounts.

Here's how:

1. Go to the Accounting menu.
2. Select Chart of Accounts.
3. On the Filter by name box, type Uncategorized Income.
4. Choose the transactions that you'll want to run.
5. From the Action column, click the drop-down arrow.
6. Select Edit.
7. From the Account window, you can now change it to the correct account.
8. Click Save and Close once done.

I've also added this article about categorizing transactions in QBO: Categorize and match online bank transactions.

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

How about if it's a double entry? Can I delete it? Thank you! 

Hi there, blueberry123.

The transactions in QuickBooks depends on your banks. If the duplicate entry was not recorded on your bank, we can delete them.

I'd still suggest reaching out to your Accountant. This way, they can guide you if the option to delete it is the best way.

Then, you can follow these steps to delete:

1. Go to the Sales menu and click Customers.
2. Select the customer where you created the transaction. 
3. Locate the transaction and from the ACTION column, select the drop-down arrow.
4. Click Delete and select Yes to confirm. 

After managing all your transactions, you might want to reconcile the account.

I'm just a post-away if there's anything that I can help. Keep safe!

This method does work for anyone encountering this. What they forgot to mention is that you will be asked to merge the account you are editing to an existing one once you input the same account information and account name where you want the transactions to move to.

My client, in 2 separate instances, transferred money, one to refund a client and the other to pay rent for a campaign headquarters [cost services].  The transactions was picked up by QB as an Uncategorized Asset.  The first offset to the cash credit, i.e., client refund, should be a debit to sales.  The second offset to the cash credit needs to be recorded in Cost of Services.  However, the dropdown options are not allowing me to select Sales or COS.  How can I make these corrections?

Doing this step does not allow you to apply it to an invoice. 

How do you change it to apply to an invoice? Do you have to delete it and start over?

It was an unknown CCard pymnt received that was not applied to an invoice just placed in Uncategorized Income til we could identify it, but proceed with matching bank download with the receive payments. 

Thank you!

Hi even when it’s already assigned to something ( for example $405 Verizon cell phone) it’s still filed under uncategorized 

Thank you for seeking guidance in the Community, Jmad2025.

It's important to have your transactions accurately categorized, and I'm here to help you get this sorted out. Let’s walk through the steps together to ensure everything is correctly organized.

First, let's review and reclassify these transactions. Double check the transactions in question to ensure that they have been properly edited and saved with the correct categories. Sometimes, changes might not save correctly due to accidental skips, software delays, or stored cache. Follow these steps to clear them:

1. Use an Incognito Window: Try logging into your QuickBooks account in an incognito window to avoid browser-specific issues.
   - Google Chrome: Press Ctrl + Shift + N
   - Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + P
   - Safari: Press Command + Shift + N
2. Clear Cache and Cookies: If accessing QuickBooks through the incognito window works, clear your browser’s cache and cookies. This often resolves loading and formatting issues and enhances browser performance.
3. Switch Browsers: If the issue persists, try using a different supported browser, as your current browser may have a temporary compatibility issue with QuickBooks.

When you reclassify a transaction, make sure to click Save to confirm the changes. Then, refresh the page or your transactions list to ensure the changes have been applied. If your transactions are still showing as Uncategorized, let's also check the For Review tab in the Bank Transactions section:

1. Navigate to the Bank Transactions from the left hand menu and find the For Review tab.
2. Find the specific transaction, like the "$405 Verizon cell phone".
3. Click the transaction, choose the correct category such as Telephone Expense.
4. Click Add or Confirm to move it from For Review to categorized transactions.
5. Verify changes. Refresh the page to ensure the transaction is properly categorized.

For future reference, you have the option to create bank rules that automatically categorize transactions when they come into QBO. Learn more through this article: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Also, allow me to inform you about QuickBooks Live Expert Assisted team. They’re seasoned pros who can help you in ensuring your financial processes are streamlined and can offer bespoke advice to meet your business's unique needs. This isn’t just about making things easier, it’s about making them better.

Feel free to reach out anytime if you need further assistance or have any questions. This thread will remain active to help you maintain precise and organized accounts. We are here to provide the support you need around the clock to ensure your financial records remain seamless.

Hi,

Since this was a transfer transaction, you may not be able to select COS. 

You could do a journal entry to remove the uncategorized asset transaction

Original entry to record transfer:

Debit Uncategorized Asset (Sales Refund)

Credit Cash

Debit Uncategorized Asset (COS)

Credit Cash

Journal entry to correct transfers:

Debit Sales 

Credit Uncategorized Asset

Debit Cost of Services

Credit Uncategorized Asset

You can also undo the categorization in the bank feed and then categorize correctly.

Open the bank feed and go to Categorized.  Search for the amount and then select Undo.