Vendor never received check

Either 1. Check list in the mail. 2. Vendor received by Applied to diff vendor. 3. You did not mail it. There could be lots of reason. If not received at a reasonable time, Put a stop payment of that check to your bank and reissue another ck.  to pay. Hope this help. Thank you!

Thank you for coming to the Community, @userbrittany-mssp.

May I know what happened to the vendor check? If the check was lost, you have the option to void the check and create a new one. 

Here's how to void the lost check:

1. Go to Expenses.
2. On the Expenses tab, select Filter.
3. In the Type field, select Check.
4. Modify the date range in which the check was received and select Apply.
5. Select the check to void from the Expense Transactions list to open it in the Check screen.
6. Click More, and select Void from the pop-up menu.
7. When prompted, select Yes to confirm you want to void the check.

Once done, follow these instructions below to create a new one:

1. Click the +New button.
2. Select Check under Vendor.
3. Choose the customer you want to create the check for. 
4. Enter the necessary info.
5. Click on Save and close.

Voided checks are not deleted from QB. Instead, the amount of check is set to 0. This does not cause any imbalance in income and expense accounts. Furthermore, this is preferred to deleting the check altogether. By simply voiding a check, users are still able to track it at a later date.

On the other hand, if a check you wrote bounces, your bank charges you an NSF or bank fee. You can check out our guide for more info: Manage a bounced check you wrote. Then, follow the steps based on how your check bounced.

If you have any further questions about handling lost or bounced, I'm always here to help you. Have a good one.

Good morning. How would this work in QB Pro Desktop? I just started working at this company and voided a check that a vendor never received back in May and reissued another one. However, while the lost check has been voided and shows a zero balance, the original bill still shows that it has not been paid on our end, but I reissued a check for it and sent it off yesterday so it should show that it's been paid in the system. Can you let me know how to change that balance to zero so that we do not have an outstanding amount showing? Thank you!

Hi there, @nboedeke.

I'm here to help ensure you're able to change the outstanding amount of a paid bill in QuickBooks Desktop considering the original payment check is lost.

With QuickBooks accounting design, a payment check to a bill created after voiding the original transaction is entered via the Pay Bills window. This is to ensure your Accounts Payable and the vendor balance are matched for accurate reporting.

Saying you've already voided the lost payment check and created a new one causing the existing bill to show up with an outstanding amount, I recommend contacting your accountant. There may be a need to create a journal entry to close out your transactions.

If you haven't yet, consider checking this link and find a bookkeeper near you whom you can work with: QuickBooks Certified ProAdvisor.

For now, I'm adding these articles with the topics you can use while recording the common vendor transactions: The Vendor Transaction Workflows in QuickBooks Desktop.

Let me know know how it goes in the comments below. It'll always be my pleasure to help if you've got additional questions about bills and bill payment checks in QuickBooks. Take care and stay safe!

How do you see if a check was deposited in QuickBooks?  You used to be able to tell what day an ACH payment arrived and whether the vendor's check was deposited.  It does not appear that this option is available anymore after QB switched away from Melio.  Could you please assist?

I can understand how that would be challenging, @Gamer. Know that we are here to support you on how you can trace your monetary issues.

We encourage you to call Melio's phone representatives. I'll route you to the link that provides their number and email. 

1. Navigate to this link: https://quickbooks.intuit.com/app/apps/appdetails/melio/. 
2. Then, go to App information.
3. Next, you can see the Contact and their Email Address.

To contact Melio support, you can visit their official website and go to the Contact section to view the contact details. There, you'll find various options to reach out to their dedicated support team, such as live chat, email, or a helpline. Be sure to provide them with the details of your situation, including the splash message you're encountering, so they can assist you more effectively.

We apologize for any inconvenience this may have caused. Visit again if you have more concerns about making payments in the system. I'll be right here to help.