Thanks for checking in with us, CAK.
We can follow the suggested recommendation by BigRedConsulting. Also, if you still have access to your QuickBooks Desktop company file, we can export your payroll data into QuickBooks Online (QBO) using Intuit Interchange Format (IIF). First, we have to set up your preferences in your payroll account. Here's how:
- Go to your Core, Premium, or Elite payroll account.
- Click the Gear icon on the top menu. Then, choose Payroll settings.
- In Export, select Edit.
- Choose your accounting software.
- Tap Continue.
- QuickBooks will create default accounts for your wages, expenses, and liabilities. Hit Edit ✎ to modify these accounts as they appear on your QuickBooks chart of accounts.
- When complete, press Done twice.
Once done, you can make changes to your preferences at any time. Then, proceed to the next steps in this article to finish the export process: Export your payroll data into QuickBooks. From there, you can run the payroll summary report. This gives you the total payroll wages, taxes, deductions, and contributions.
On the other hand, the Enter [current year] prior pay details option is only available when there are no paychecks created yet in QBO. We can find it by going back to Payroll and selecting Finish adding your team. Then, select the employee and scroll down to see the Enter [current year] prior pay details option. Here's an article you can refer to for more details about setting up a prior payroll for QuickBooks Online Payroll.
If that option is unavailable, there's no need to reset your payroll. What we can do is contact our Payroll Support Team. They'll access your account and create an adjustment to record the old payroll transactions before using QBO. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Message an agent or Get a callback.
I've also added an article you can refer to for more details about creating paychecks in online payroll. Feel free to browse this link here if you need help with other tasks in QuickBooks Online Payroll. It'll route you to our general payroll topics with articles.
Drop a comment below if you have follow-up questions or concerns about managing your payroll entries and reports. I'll be here to help you out.
