We send invoices with our sub-clients information to an insurance provider. In return we receive a batch payment. Why don't all my invoices appear with my parent client?

It's good to see you here in the Community, diegor. Let me help you sort this out.

Your browser’s overloaded cache could be the reason why some of your invoices don't appear with the patent client. Let’s perform the following troubleshooting steps to isolate this for a possible browser-related issue.

We can press the F5 key on your keyboard to refresh the page. If still getting the same result, we can use these keyboard shortcuts to access your account on a private window:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your invoices and check the parent client from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser. 

However, if the problem persists, I'd suggest deleting and recreating the invoice to ensure it's not corrupted.

I'm leaving you this write-up: Record invoice payments in QuickBooks Online. It contains information on how to record multiple and partial payments in QuickBooks Online.

Additionally, we can visit this article: Sales and customers. This will provide us with links on how to manage company income as well as resources about other customer-related concerns.

Just click the Reply button below if you have other invoice concerns or follow-up questions in mind. Have a great rest of your day, diegor.

Hi, diegor-esperanza.

Hope you're doing great. I wanted to see how everything is going about your invoices with the parent client. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!