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Maggie-MTL
Level 3

What does it mean when the audit history states an invoice was "added by system administration". I would think an invoice is always tied to a user.

You didn't read what she said or there is no other resolutions?  Copy and paste is not helped.

 

'To provide an appropriate resolution, may I kindly ask if you're using an integrated app? This could be why the system generated a monthly invoice for your client. "

TSPI
Level 1

What does it mean when the audit history states an invoice was "added by system administration". I would think an invoice is always tied to a user.

The "Added by System Administrator" and "Indirect edit by System" have caused a lot of grief over the last two months.  It has posted intuit payment and fees to the wrong bank accounts and has thrown the balance off and remain uncleared. I have had to go by the Bank statements to ensure they are erroneous and have to manually delete them. 

 

I would really like to keep this from happening again.  It has caused me a lot of grief.

 

Is there anyone who can advise me on hos to fix this?

MarkAngeloG
QuickBooks Team

What does it mean when the audit history states an invoice was "added by system administration". I would think an invoice is always tied to a user.

Hi there@TSPI.

 

I understand how challenging it is to encounter random audits in your QuickBooks Online. Rest assured, I'm here to assist you in handling this. You'll need to turn off the Automatically Apply Credits feature so that any credits available will not automatically apply to your customers' open invoices and avoid the system triggering the System Administration event.

 

Here's how:

 

  1. Head to the Gear icon and select Accounts and Settings.
  2. Go to the Advanced tab.
  3. Look for the Automation section and disable the Automatically Apply Credits option.
  4. Click Save.

 

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There are also several factors why you're seeing other transactions added by System Administration in your audit log:

 

  • Recurring transactions are automatically created by system administration every time it runs.
  • System Administration event will also appear when there's an update to your bank feeds, even when you're not signed in.
  • Connecting to a third-party app can also trigger the system administration even to appear in your audit log.
  • Editing a payment and linking it to a different invoice will trigger system administration even for a change to the original invoice.

 

Additionally, you can also consider running a report to review your transactions made and identify which are legitimate.

 

You're always welcome to post here in the community if you have additional concerns related to audit logs. I'd be glad to assist you at any time.

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