Hello, kym. I'm here to help you out.
When we encounter unexpected situations when using the program, we can perform basic troubleshooting steps to determine if it's a browser-related issue.
To get started, we have to open your QuickBooks Online (QBO) account on an incognito window. Doing so will prevent the browser history from being saved.
The cache in your web browser stores files from websites to make the sites load faster on subsequent visits. However, it can also get outdated over time, leading to problems in accessing websites. To address this, you need to open your account in an incognito window, which prevents the browser from saving its history. To rule out any issues related to the browser's cache or local files.
Refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, clear your browser's cache to allow the system to reset. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, enabling you to work with a clean slate.
For future reference in managing your QuickBooks Self-Employed (QBSE) account, check out this article: Overview of QuickBooks Self-Employed.
Please let me know if you have more follow-up concerns about managing your QBSE account. Stay safe always!
