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zutter-j
Level 1

When a customer pay a invoice online, i there a way for me to get a notification?

 
3 Comments 3
Adrian_A
Moderator

When a customer pay a invoice online, i there a way for me to get a notification?

Hi there, zutter-j.

 

You'll have to enable your QuickBooks Payments preferences to receive notifications for paid invoices.Here's how:

 

Let me guide you how:

 

  1. Log in to https://merchantcenter.intuit.com
  2. Under Account, select Settings & Alerts.
  3. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.
  4. Enter the email address.
  5. Select Yes.
  6. Save the information.

 

You can also check this article on how you can turn off and on the notification: Notification Emails for Recurring Payments.

 

I'll be around if there's anything that I can help with your account. Have a good one!

zutter-j
Level 1

When a customer pay a invoice online, i there a way for me to get a notification?

The attached screenshot is what I get when I go to setting and alerts.

Charies_M
Moderator

When a customer pay a invoice online, i there a way for me to get a notification?

I'm here to continue the help, zutter-j.

 

Base on the screenshot you provided, we can try configuring your QuickBooks Payments settings to make sure you're using the correct email. Please be guided with the steps below:

 

  1. Sign in to the Merchant Service Center.
  2. Click the Account menu at the top, and then select Account Profile from the drop-down.
    2.PNG
  3. Go to the Contact Information section, and then click Edit.
    3.PNG
  4. Change the email address if need be, and its reason.
  5. Click Submit.
    4.PNG

Another reason would be the email is added in the Spam or Junk mail folder. That said, let's access your email and review your Spam or Junk folders.

 

Here's how to check your spam folders:

  1. Open your email, and then check your Spam or Junk folder.
  2. Locate the email or notification, and then move it to your Inbox.
  3. If not, please proceed to steps 2 and 3 in this article: Unable to receive Intuit email.

 

If the above steps didn't work, I suggest contacting our QuickBooks Payments Support. This needs to be investigated in a secure environment. To get there, click the Chat with us link in this article: Contact Payments.

 

For questions and tips about managing QuickBooks Payments, feel free to visit this article: QuickBooks Payments FAQ.

 

You have me around always if you have any payments concern you may have. Have a great day ahead.

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